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Consumer Lending Sales Manager

4 months ago

Tampa, United States USF Federal Credit Union Full time

** Consumer Lending Sales Manager**

**Job Category****:** Lending **Requisition Number****:** CONSU001154 Showing 1 location **Job Details**

**Description**

**When joining USF Federal Credit Union, you can expect to work for a company that:**

* Strives to be the most influential partner in our Members financial journey.

* Has been recognized with awards such as the Sterling Governors Award for Excellence and League of Southern Credit Unions & Affiliates Credit Union of the Year.

* Has a culture of engagement, growth, process improvement and community volunteerism.

**Whats in it for you:**

* Competitive pay, robust incentive programs, 401k matching, Mortgage and Auto Loan discounts

* 4 weeks minimum paid time off work, work anniversary paid time off, 11 paid holidays and 8 hours paid volunteer time off.

* Medical, Dental and vision plans with FSA option. (Employee Only Premiums for Dental and Vision are 100% Credit Union covered).

* 100% Credit Union Paid Short-Term and Long-Term Disability and Life Insurance

* Employee Assistance Program

* Undergraduate and Graduate Tuition Reimbursement

* In-depth New Employee Orientation showcasing Credit Union Values and Vision

* A Think Big culture dedicated to performance excellence and continual growth

**Position Summary**

Responsible for managing the Consumer Loan Officers and partnering with other Lending, Retail and Cards leaders within the organization to drive production and growth goals. Responsible for leading a sales and service culture within the Consumer Lending department. Compiles, delivers and revises as necessary, monthly performance and product scorecards to the Loan Officers. Works one-on-one with them to assess their strengths and create unique coaching and development plans based on individual needs. Continuously re-evaluates areas of opportunities and provides lenders with best practices and techniques that drive and sustain results. Develops and deploys sales contests that motivate lenders and assist with goal attainment. Oversees and manages changes within the consumer lending incentive program. Manages loan training initiatives for all organizational employees who originate consumer loans. Partners with the Professional Development department where necessary. Oversees the recruiting, hiring, corrective action and termination of staff with the support of HR.

**Essential Functions Include:**

* Work one-on-one with Loan Officers to assess strengths and create unique coaching and development plans based on individual needs. Continuously re-evaluate areas of opportunity and provide lenders with best practices and techniques that drive and sustain results. Manage relevant changes to scorecard categories or metrics as necessary. Compile incentive results and ensure proper payouts accordingly. Develop, deliver and revise monthly Loan Officer Scorecards.

* Teach lenders how to negotiate, overcome objections and utilize the credit unions Value Proposition. Work with Loan Officers on developing referral sources and how to ask for the business. Ensure lenders establish and maintain a proper and timely follow-up routine. Perform quality monitoring of lender/member interactions, providing timely feedback on areas of opportunity. Utilize process-based management techniques to map out steps within the loan application and sales process that are proven successful and updates as necessary.

* Manage loan training initiatives for all organizational employees who originate consumer loans. Hold regular training sessions, inter and intra-departmentally, geared towards cross-selling and best practices. Facilitate role playing and other activities that assist with building sales skills as well as team member engagement. Partner with the Professional Development team where necessary. Ensure communication regarding any changes or updates to consumer lending guidelines, initiatives or best practices.

* Develop and launch regular production and sales contests that motivate staff and drive results. Partner with third party vendors that offer ancillary products to create annual goals, training plans and any commitment to financially support contests.

* Actively develop and expand upon department and organization strategic focus. Thoroughly understand major credit union financials and is able to manage the lending department toward an optimal financial impact on the organization. Participate in any assigned organization or department project team or initiatives that support a project team.

* Maintain a current working knowledge of all consumer lending guidelines, policies and procedures. Work closely with the Risk department to identify compliance/quality related issues with any consumer or retail lender or any aspect within the loan portfolio. Work one-on-one with lenders to ensure correction within a timely manner and takes corrective action measures when necessary.

**Reports to:**

Director of Consumer Lending

**Manages**

Loan Officers and Consumer Lending Sales Team

**Required Education and Experience:**

* High School diploma or G.E.D. required.

* Bachelors degree in business, finance, accounting or related field strongly preferred.

* 5-years of experience with loan origination in a financial institution required.

* 5 years of sales and negotiating experience required.

* Demonstrated track record in consistently achieving aggressive sales objectives.

* 3-years of experience leading a sales team required.

* Previous training experience preferred.

**Additional Skills**

* Strong mentoring, coaching experience to a team with diverse levels of expertise.

* Strong time management and organizational skills. Ability to multi-task under pressure.

* Exceptional leadership skills, ability to motivate, influence, and engage direct and indirect reports and peers with a significant level of diplomacy and trust.

* Able to prioritize tasks, deal effectively with competing and changing and changing priorities, and meet deadlines.

* Accurate, detail-oriented, and organized.

* Strong verbal and written communication skills to interact professionally and effectively with management and staff and to help drive critical decisions and results.

* Ability to develop and sustain strong interpersonal relationships at all levels and work well in a team environment.

* Must be able to work under moderate supervision and maintain a high level of confidentiality.

* Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.

**Work Environment:**

This job operates in an office setting and routinely uses standard office equipment. This position does include some remote work.

**Physical Requirements:**

Sitting frequently, walking occasionally, use of hands frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10lbs of force occasionally to life, carry, push, pull, or move objects.

**Position Type/Expected Hours of Work:**

Full-Time/40 hours per week

**Classification**

Exempt

**Other Duties**

Please not this job description is not a comprehensive list of activities, duties or responsibilities that are required in this position. Duties, responsibilities and activities may change at any time with or without notice.

For 60 years, USF FCU has experienced rapid growth and is dedicated to delivering financial solutions to improve our members lives. Our success is thrilling, but our core values of excellence, passion, innovation, community, and collaboration mean our relationships with our members and our employees will always be our top priority We have grown to over 60,000 members and $800+ million in assets, robust online and mobile banking, 6 branch locations and thousands of shared branches and fee-free ATMs nationw