Hotel Restaurant Server

6 months ago

Chapel Hill, United States Sheraton Full time

Job title: Restaurant Server

Reports to: Food and Beverage Manager

Job purpose

Ensure that guests are served in a timely and professional manner which consistently meets and/or exceeds the hotels standards.

Responsibilities
•Politely greet guests as they enter the restaurant.
•In the absence of a Host/Hostess, introduce yourself to the guest and show the guest to their table.
•Maintain a up-to-date knowledge of the menu items and daily specials.
•Be able to proficiently explain the menu items in terms of preparation, ingredients and presentation.
•Be aware of allergy information on menu items.
•Answer inquiries about food and beverage items.
•Be able to effectively upsell food items, especially beverages with dinner.
•Inform guests of special items not listed on the menu.
•Be able to take food and beverage orders with complete accuracy including any special requests.
•When serving alcoholic beverages make sure that all guests meet the legal drinking age requirements.
•Approach table 2-3 minutes after meal has been served in order to ensure guest satisfaction.
•Monitor guests needs and promptly handle requests.
•Handle all guest complaints in a timely and professional manner.
•All guest complaints must be reported immediately to the Restaurant Manager so that the Manager has the opportunity to address the issue showing care and compassion.
•Maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, etc.
•Prepare and provide guests with accurate guest check at the end of the meal.
•Process all payment methods in a timely and professional manner.
•Re-set table for new guests.
•Maintain and clean and organized service area.
•Preform all side work checklists as directed by Management.
•Comply with safety, health and hygiene policies and procedures.
•Comply with all brand standard procedures.

Guest Relations
•Is proactive and demonstrates a sense of urgency when dealing with guest concerns.
•Is readily available and approachable to all guests.
•Interact with guests on a frequent basis to obtain feedback about their experience.
•Anticipate the needs of large groups or high profile guests in order to deliver flawless service.
•Is visible in the restaurant area at all times during business hours.

Team Interaction
•Encourage and build mutual respect and cooperation among team members.
•Communicate effectively with all property team members.
•Respond in a timely manner to all members of the Management Team.
•Is professional and courteous towards team members at all times.

Company/Brand Policies & Procedures
•Ensure that all brand standards are adhered to and that the brand culture is promoted within the department.
•Adhere to safety policies and procedures to ensure a safe working environment for all team members.

Qualifications
•High School diploma or equivalent.
•Must have at least 1 year prior food and beverage service experience.
•Must meet state age requirements to serve alcohol.
•Knowledge of food health codes.
•Knowledge of beer, wine, liquor and common beverages.
•Basic knowledge of food preparation.
•Ability to lift up to 30 pounds.
•Ability to stand for long periods of time.
•Able to professionally handle guest complaints.
•Able to work effectively and efficiently with all departments.
•Willing to work flexible hours to include weekends, holidays and late nights.
•Maintain a professional appearance at all times.
•Able to multitask and work in a fast paced environment.
•MUST have a passion for providing "excellent" customer service experience.

*And any other job function deemed appropriate by management*

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