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IT Vendor Service Delivery Consultant

4 months ago

Durham, United States Blue Cross and Blue Shield of North Carolina Full time

**IT Vendor Service Delivery Consultant**

Location Durham, North Carolina, United States of America Category Other JOB DESCRIPTION As a health care company, we believe that vaccines are the best way to move past the COVID-19 pandemic. We also want to provide our employees with as much autonomy and choice as possible.

Employees can choose where they work remote, in the office, or a hybrid of the two. For the majority of our roles, you must be vaccinated to work in the office. During the interview process, our Talent Advisors will talk through our COVID-19 policy, as well as our hybrid work approach and answer any questions you may have.

****Additional Locations:****

Full Time Remote - Alabama, Full Time Remote - Arizona, Full Time Remote - Arkansas, Full Time Remote - Florida, Full Time Remote - Georgia, Full Time Remote - Indiana, Full Time Remote - Iowa, Full Time Remote - Kentucky, Full Time Remote - Louisiana, Full Time Remote - Michigan, Full Time Remote - Mississippi, Full Time Remote - Missouri, Full Time Remote - Ohio, Full Time Remote - Oklahoma, Full Time Remote - Pennsylvania, Full Time Remote - South Carolina, Full Time Remote - South Dakota, Full Time Remote - Tennessee, Full Time Remote - Texas, Full Time Remote - Virginia, Full Time Remote - Wisconsin, Full Time Remote - Wyoming****Job Description****

IT is different here. Our work as technology specialists pushes the boundaries of whats possible in health care. You will build solutions that make a real difference in peoples lives. Driven by the importance of their work, our team members innovate to elevate. Were encouraged to be curious, collaborate, and turn ideas into solutions that transform health care.

As a member of our team, we will look for you to utilize your technical and process skills and expertise to direct, monitor and provide technical review of vendor work to ensure adherence to the companys quality standards and seamless and effective delivery of outsourced services. Youll be responsible for managing value-driven vendor partnerships through effective onboarding, business process alignment and ongoing performance management. Additionally, you can expect to serve as liaison between applicable business leads, vendors, and Corporate Services to ensure value is achieved as anticipated from assigned outsourced relationships.

If you are ready to make a career out of making a difference, then you are the person for this team.**What Youll Be Doing:**

Technical Oversight and Review

* Provide oversight, coordination and review of assigned vendor technical activities and work streams of work products across IT to ensure that high quality solutions are delivered according to the agreed-to schedule. This includes, but is not limited to, design, development, application upgrades, and testing activities.

* Ensure all work and deliverables adhere to solution delivery and vendor governance standards, service level agreements, and processes (i.e., Balancing, Data Security, Walkthru and Approval processes, Program/System documentation, Status Reporting, Escalation, Change Management, Problem Management, Software Development Methodology, etc.).

* Review vendor work for quality issues, design and administer customer surveys and other feedback processes, and participate in formal vendor service reviews and/or audit activity related to the technical or departmental function as needed.

Vendor Service Delivery Management

* As communicator/liaison, manage day to day relationship between IT, business stakeholders, and vendor(s) to understand evolving needs and expectations, define requirements, address issues and risks, and improve vendor capabilities.

* Establish and coordinate ongoing service level metric/performance reporting to monitor and analyze vendor performance and ensure quality levels, contractual obligations and/or other performance agreements are met.

* Assist in defining process for handling high severity and stagnant issues/events; escalate and partner with Corporate Services for remediation as needed.

* Collaborate with Corporate Services on contracts for testing requirements, testing timelines for incidents and engage in quarterly meetings for vendor performance.

* As needed, facilitate vendor onboarding process through effective communications, site visits and training to educate the vendor on technical/operational details and successfully transition business processes and/or operations.

**What You Bring:**

* Bachelors degree and 3 years of technical work experience relevant to vendor outsourcing function (i.e. solutions delivery, quality management/testing, infrastructure) is necessary in order to clearly understand and communicate technical/process challenges and effectively review vendor work.

* If no degree, 5 years of experience as stated above.

* Some experience in vendor performance/service delivery management. Prefer experience in healthcare.

* Solid experience with the IT solutions development process is required, including requirements gathering, analysis/design, tools/technologies, release/version control, contemporary testing methodologies and deployment management

****

It's an exciting time to work at Blue Cross and Blue Shield of North Carolina. Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. Were committed to better health and better health care ? in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians.

Our company is a not-for-profit with headquarters in Durham and major operations in Winston-Salem and Fayetteville. In all we employ more than 4,900 North Carolinians and serve more than 3.9 million customers.

Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.

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