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Account Manager

4 months ago

Manchester, United States Sitecore Full time

About Us:

Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at Sitecore.com . Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and in over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.

About the Role/ The Opportunity:

As an Account Manager, you understand how to sell SaaS solutions, not just software. You will play a crucial role in maintaining and growing client relationships. You will serve as the primary point of contact for our clients, ensuring their needs are met, and their expectations are exceeded. This role requires a deep understanding of both our SaaS product and the digital marketing landscape. Your primary focus will be to drive customer success, retention, and revenue growth.

This position requires free-thinking and self-motivated top performers. Sitecore is in the unique position of being well established and best-of-breed in our industry while still being dynamic enough for you to have a major impact on the rapid and explosive growth of our company. This position calls for a driven individual who thrives on winning new business, understanding the complex business challenges of your prospects, and clearly communicating the value of a Sitecore solution to various client audiences.

What You’ll Do:

Upsell and cross-sell current customer base and identify growth or compliance-related opportunities working customers through full sales-cycle Build and maintain strong, long-term relationships with clients Promote the Sitecore suite of solutions through direct and indirect methods to existing customers Assist in the creation of campaigns targeted SMB customer base and prospects Educate clients on the benefits and capabilities of the products Provide guidance on product usage and best practices Educate clients on the benefits and capabilities of the products Prospect into key identified accounts Provide guidance on product usage and best practices

What You Need To Succeed

Proven experience in account management or customer success, preferably in the SaaS industry Excellent communication, presentation, and interpersonal skills. Analytical and data-driven mindset. Problem-solving abilities and a client-centric approach Ability to work independently and as part of a team. Strong organizational and time management skills.

Additional Skills That Could Set You Apart:

Strong knowledge of digital marketing and SaaS products Possess high empathy and excitement for what can be defined as digital customer experience Tenacious, ambitious, self-starter, naturally curious, highly coachable, high emotional intelligence and self-aware

Why you should click ‘Apply’:

Sales and Customer Success are the key to our success We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel It’s never been a better time to join Sitecore as we look to grow by 30% YoY. Growth for us means growth for you and your career.

Great team and company culture You can find out more about our company culture in the Sales and Customer Success team and our commitment to creating a diverse and inclusive workplace, on our YouTube Channel . Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably. After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security. Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

How We Hire

At Sitecore, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centers around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.

Bethany Parthun

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