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Member Relations Specialist

4 months ago

Onalaska, United States Altra Federal Credit Union Full time
Description

Are you friendly and outgoing with a passion for providing exceptional member service? Are you ready to be the welcoming face for our members? If you have a knack for making people smile and ensuring their first impression is a lasting one, we want YOU as our new Member Relations Specialist at our Onalaska, WI office

Member Relations Specialists welcome the members to our office, asking questions to determine the nature of their visit to the office, assist with all types of member service transactions, assist the Teller's as needed, and more. The Member Relations Specialists are the "faces" of Altra and fully represent Altra's brand to help our members live their best lives

Member Relations Specialists will perform miscellaneous functions including, but not limited to:

  • Assist members with establishing Online Banking, Mobile Banking, Bill Pay, E-Statements, and navigating the Altra website.
  • Assist members with questions regarding their checking and savings accounts.
  • Assist members with the kiosks, lobby computers, ATM, or SAM-e
  • Issue new and existing debit cards
  • Print debit cards and gift cards
  • Trouble shoot debit card machine issues that may arise
  • Change debit card machine film
  • Open, maintain and close safe deposit boxes
  • Sort office mail
  • Notarize documents for members
  • Research and assist any problems members may have
  • Complete GL and member transactions

Qualified candidates are required to have a high school diploma, GED or HSED and at least six (6) months of customer service experience. A minimum of one (1) year of experience in a financial service environment is highly recommended, but not required.

This position is full time, 40-hours per week, Monday through Friday from 8:30 a.m. to 5:30 p.m., and will require to be part of the Saturday morning rotation from 7:45 a.m. to 12:15 p.m. at the Onalaska WI office, approximately once every three months.

Pay and Benefits:

  • Competitive starting rate of $16.50/hour, depending on experience
  • When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language exam.
  • Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options
  • Up to a 6% Employer-matched 401(k) + additional 3% employer contribution
  • Paid time off, volunteer time off, and your birthday off (paid)
  • Employee-only perks and discounts

Why work at Altra?

  • Commitment to community engagement with a focus on youth initiatives; diversity, equity, and inclusion; financial literacy; and Altra Gives Back campaigns, focused on giving back to the communities we serve
  • Professional growth and advancement opportunities - job shadows, FBLA (Future Business Leaders of Altra) and peer mentorship programs, on-site training, tuition assistance, and our very own Altra University.
  • An Innovative and forward-thinking culture driven by our dedicated Business Innovation team.
  • An award-winning wellness program that promotes a work life balance and healthy living Monthly challenges, employee assistance and chaplaincy services, membership discounts, and even a Fitbit for all employees on Day 1

Altra is proud to be a Great Place to Work certified company five years in a row; 93% of our employees say Altra is a great place to work At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life

We support diversity in the workplace and are an Equal Opportunity Employer. Come join our team, it's where YOU belong

Qualifications
Education High School or GED (required)
Experience At least six (6) months of customer service experience. (required)
A minimum of one (1) year of experience in a financial service environment is highly recommended, but not required. (preferred)