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Lending Operations Senior Manager

4 months ago

Chandler, United States Wells Fargo Full time
About this role:

Wells Fargo is seeking a Lending Operations Senior Manager to lead several functions within Auto's Specialty Operations. This leader will be lead several high-risk functions within Specialty Operations which may include, Repo Operations, Reinstatements, and Vendor Management and Support. In addition, this leader will drive to meet or exceed all established SLAs., execute on continuous process improvement and proactively mitigate risk. Will engage in and develop high employee engagement and morale, identify, and develop future leaders and manage up to a team size of 67.

In this role, you will:
  • Manage and develop large Loan Servicing teams responsible for a variety of processing functions, documentation, loan monitoring, or loan servicing.
  • Engage and influence stakeholders, internal and external partners, and peers associated with the Lending Operations functional area.
  • Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area.
  • Participate in the formulation and implementation of new and revised systems, policies, and guidelines.
  • Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies.
  • Determine appropriate strategies and actions of Lending Operations team to meet moderate to high-risk deliverables.
  • Interpret and develop policies and procedures for meeting compliance, risk management, and quality standards.
  • Collaborate with and influence all levels of professionals, including experienced managers.
  • Provide oversight of external vendors and their performance
  • Provide quality customer service.
  • Manage allocation of people and financial resources for Lending Operations
  • Develop and guide a culture of talent development to meet business objectives and strategy.
Required Qualifications:
  • 6+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • 3+ years of Management experience
Desired Qualifications:
  • 5+ years Vendor Management experience
  • 8 + years lending servicing operations experience
  • 6+ years direct management experience and vendor management
  • Ability to drive work and processes for results.
  • Strong attention to detail and analytic aptitude,
  • strategic thinker, problem solver,
  • Partnering and collaboration skills
  • Highly effective communication skills
  • Ability to handle multiple important projects simultaneously.
  • Have a high sense of personal accountability.
  • Ability Build and maintain a culture of operational excellence.
Job Expectations:
  • Ability to work on-site at one of the posted locations.
  • Travel up to 30%.


Posting Locations:

Irving TX, Chandler AZ

Will lead several high-risk functions within Specialty Operations which may include (but not be limited to): Repo Operations, Reinstatements, and Vendor Management and Support. Meet or exceed all established SLAs. Continuous process improvement. Proactively mitigate risk. Build high employee engagement and morale. Identify and develop future leaders. Team size: 67

Posting End Date:

10 Jun 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

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