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IT Support Technician

4 months ago

Kennedy Space Center, United States WheelHouse IT Full time

The Support Technician is a dynamic and passionate follower of technology that believes in always finding the best way to provide remote and onsite support for PCs, networking equipment, servers, and desktop software for a variety of diverse small, medium-sized and enterprise organizations. The position is located at our Fort Lauderdale Headquarters. The total compensation range for this position is $35,000 to $39,000 per year, commensurate with experience level.

SUPPORT the Clients & GROW with the Business

At Wheelhouse IT, our team has the best intentions of the company and client in mind always. The Support Technician reports to the Support Desk Manager but are part of a team and believe in the future of the organization. They perform a wide variety of IT support ranging from desktop and peripheral support to simple server and network issues, as dictated by client request and company workload. The right candidate for this position is open-minded and willing to work directly with all types of clients/internal staff, ranging from technical to the very non-technical. The right candidate for this position is open-minded and willing to work directly with all types of clients/internal staff, ranging from technical to the very non-technical.

Be part of an EXCITING, FAST-paced and DYNAMIC Team

Support Technicians love a challenge and constantly be looking for ways to improve themselves and the company. They are driven to improve the environment and they will be expected to contribute to that goal regularly. They will look for ways to provide only the best customer service and support to our clients. When the need arises this individual may be called upon to assist on projects as needs dictate. They will also contribute to the maintenance and enhancement of internal systems, and in some cases, customer-facing hosted and cloud environments.

BENEFITS come with the territory:

  • Medical, Dental, & Vision insurance
  • Short-term, Long-term, and Life insurance
  • Company-sponsored 401K with match
  • Paid vacation
  • Company-sponsored cell phone
  • Performance-based bonuses
  • Training
  • Other perks that make this a great place to work, learn, and grow
Desired Skills & Expectations in the workplace:
  • Doesn't avoid a challenge and is willing to step up to opportunity
  • Only Great worth ethic need apply (Made a mistake? Own up to it and learn)
  • Comes up with solutions and not excuses
  • Attention to detail is a MUST
  • Show us you can work/play well with others in and outside the team
  • Demonstrate a willingness to improve yourself and grow with the organization
  • Be driven to develop a solid "knowledge base" of best practices and problem resolutions
  • Appreciate a diverse team and the variety that comes in the MSP industry
  • Have an EPIC personality
1+ years of experience and/or familiarity in supporting: (IF APPLICABLE)
  • Network connectivity and networking equipment for LAN/WAN topologies
  • Microsoft Products (i.e. Office 365, Windows OS's)
  • Microsoft Active Directory administration
  • Internet-related technologies, including - Registrars, SSL and hosting providers
  • Technical Certifications or training equivalent to A+ and Network+
Considered a plus:
  • Prior experience in an MSP or support environment is highly desirable
  • Server hardware and related tech: RAID, iLO, DRAC, Bare Metal Restores, Backup methods
  • LabTech or similar RMM experience
  • ConnectWise experience or similar PSA experience

Only local candidates need apply. (Office is located in Orlando, FL)

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.