Customer Service Representative I
23 hours ago
Job Location
Irving TX - Irving, TX
Description
Job Summary
The primary purpose of the Customer Service Representative I is to resolve all borrower inquiries on current mortgage loans received either via inbound/outbound calls.
Essential Duties and Responsibilities
- Responds to borrower inbound calls concerning their account, ensuring high quality service, adhering to productivity, and regulatory requirements. Researches customer issues and works towards resolution when needed. Updates servicing system with relevant notes/comments.
- Prioritizes the needs of the business, completing assigned outbound calls as inbound call volume permits.
- Completes follow-up tasks to ensure customer satisfaction and resolution.
- Miscellaneous duties as assigned.
Education
- High school diploma or equivalent required
- General call center experience preferred
- Experience with loan servicing a plus
- Strong customer service skills
- Ability to problem-solving
- Ability to work in a fast-paced environment
- Ability to multi-task and manage time effectively
- Experience working with Microsoft Windows applications
Benefits
Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 10 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.
Environmental/Physical Demands
Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.
-
Customer Service Representative I
5 days ago
Irving, United States Yardi Systems Full timeAbout the Role: Are you passionate about delivering exceptional customer service in a fast-paced, team-oriented environment? As a Customer Service Representative I, you'll be the first point of contact for clients, website users, prospective residents, and current residents of apartment communities utilizing Yardi's products and services. You'll handle...
-
Customer Service Representative
2 weeks ago
Irving, United States Tempo Service Full timeJob DetailsLevel Experienced Job Location Tempo Headquarters Irving - Irving, TX Salary Range $18.00 - $20.00 Hourly Description Tempos Customer Service Representative is a top-notch, first impression specialist that is committed to providing exceptional customer service to our customers. This position will be responsible for answering all incoming calls,...
-
Customer Service Representative
1 month ago
Irving, United States Destination Pet LLC Full timeJob DescriptionJob DescriptionWelcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!We are looking to add a...
-
Customer Service Representative I
2 months ago
Irving, United States Della Infotech Full timeJob Description: Promotes Stewart services and solutions through various sales and marketing activities designed to ensure customer success while maximizing Stewart revenue and market share. Provides administrative and specialized operational support to sales representatives and/or sales teams to assist with the selling and closing of Stewart products in...
-
Customer Service Representative
2 months ago
Irving, United States PDS Tech Full timeThe candidate will work as a Customer Service Representative for Stewart services in Irving, TX. They will handle customer inquiries about products and services through calls and emails while supporting sales teams in achieving their goals. Skill Req Customer Service Representative, Customer Service, Representative, Retail, Staffing
-
Customer Service Representative
1 week ago
Irving, Texas, United States Southside Bank Full timeJob OverviewSouthside Bank is seeking a highly skilled and customer-focused Teller I to join our team. As a key member of our branch staff, you will play a vital role in providing exceptional service to our customers while upholding the highest standards of integrity and professionalism.
-
Customer Service Representative
1 month ago
Irving, United States Circle K Full timeCircle K - 5401 N MacArthur Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and...
-
CPAP Customer Service Representative
4 weeks ago
Irving, United States Rotech Healthcare Full timeWe are seeking a dedicated Customer Service Representative CSR CPAP to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medica Customer Service Representative, Customer Service, Medical Equipment, Processing Specialist, Patient Services,...
-
Customer Service Representative
2 months ago
Irving, United States U-Haul Full timeLocation: 2630 W Irving Blvd, Irving, Texas 75061 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Cashier and Customer Service Representative
7 days ago
Irving, Texas, United States Total Wine & More Full timeWe are seeking a Cashier and Customer Service Representative to join our team at Total Wine & More. As a Cashier and Customer Service Representative, you will be responsible for providing exceptional customer service by greeting and assisting customers with their purchases. You will also be responsible for operating the cash register and handling customer...
-
Customer Service Representative
7 days ago
Irving, Texas, United States WELLS FARGO BANK Full timeAbout UsWells Fargo is a leading financial services company committed to helping customers achieve their financial goals. We believe in providing exceptional customer service and creating a positive work environment for our employees.Job OverviewWe are seeking a Customer Service Representative to join our team in Irving, TX. As a Customer Service...
-
Customer Service Representative
2 weeks ago
Irving, Texas, United States Michael's Inc Full timeAre you passionate about delivering exceptional customer experiences? As a Customer Service Representative at Michaels, you'll play a key role in helping customers find what they're looking for and ensuring a smooth checkout process. You'll also be responsible for maintaining a well-merchandised store environment and providing solutions to customer...
-
Customer Service Representative
4 months ago
Irving, United States GuideWell Full timeJob DescriptionJob Summary The Customer Service Representative is responsible for handling inbound customer calls from both providers and members. They are to ensure that the highest level of service is provided no matter what the question or concern. Location:Onsite in our Irving, Texas office - 8500 Freeport Parkway, Irving, Texas 75063Starting Pay: $18.00...
-
Customer Service Representative
3 days ago
Irving, Texas, United States Shake Shack Full timeWe are seeking individuals who embody our culture of positivity and enthusiasm to grow with our dynamic team as Customer Service Representatives. This is an entry-level opportunity where no previous experience is required, all you need is the motivation to learn and thrive in a professional, fast-paced, team-oriented environment.We will provide you with the...
-
Customer Service Representative
3 weeks ago
Irving, United States JoCo Full timeWhat is the position:The Customer Service Representative is responsible for providing quality service to customers. What will you do:Assist in building and maintaining strong customer relationships.Manage a heavy call volume.Support department with various administrative tasks.Collaborate with internal team members and customers to resolve inquiries.Ensure...
-
Customer Service Representative
2 weeks ago
Irving, United States Mygrant Glass Full time $17 - $18The goal of Mygrant Glass Company is to provide friendly, knowledgeable, and prompt service to our wholesale auto glass customers. Mygrant Glass was founded in 1926 by the Mygrant family and has grown to a national company with over 70 locations and growing. Mygrant Glass remains a wonderful family-owned business that strives to attract and keep quality...
-
Customer Service Representative
1 month ago
Irving, United States CRH plc Full timeThis position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution of client inquiries or issues. Job Responsibilities Assist customer with product questions, ordering, Customer Service Representative, Customer Service, Representative, Manufacturing, Retail
-
Customer Service Representative Onsite
3 months ago
Irving, United States RemX Full timeOur client in the Irving area is seeking a Customer Service Representative to join their team. This role is in a warehouse environment and is not climate controlled. What you will be doing: Processing shipments Routing, tracking/tracing, and all related activities for assigned base of accounts. The individual will have contact with clients, carriers, and...
-
Irving, Texas, United States The Children's Place Full timeThe Children's Place is seeking a Customer Service Representative to join our team at the Irving Mall location. As a Customer Service Representative, you will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives. Estimated Salary: $30,000 - $40,000 per year.About the Role:This position requires a high school...
-
Customer Care Representative
5 months ago
Irving, United States Lennar Homes Full timeIt's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Welcome Home! Build your career with Lennar: As one of the nations largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all...