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Banquet Server

4 months ago

Olympic Valley, United States Everline Resort & Spa Full time

Overview:

The banquet server assists in providing professional, friendly, prompt, complete and efficient food and beverage service to guests and banquet groups. To develop skills and knowledge within the food and beverage operation.

About Everline Resort & Spa

Located in Californias Olympic Valley, Everline Resort & Spa provides a premier mountain getaway to North Lake Tahoe. The resort offers a year-round destination with ski-in/ski-out access to Palisades Tahoe, the third largest ski resort in North America, a championship golf, relaxing spa treatments and a wide range of recreational activities. Our sophisticated lodge environment perfectly complements its rugged surroundings and reflects the spirit of the region.

Our on-site restaurant options include casual dining at Sandys Pub, breakfast cuisine at Cascades, a cozy coffeehouse and marketplace at Bearshine Caf, delicious Asian-inspired comfort food at the Iron Road Noodle House, and fine dining at Six Peaks Grille. Additional resort amenities comprise our heated swimming pools open year-round, a 150-foot water slide, scenic hiking and biking trails, fly-fishing and cross-country ski centers, and a private ice-skating rink that is available to guests throughout the winter season.

Everline Resort & Spa takes inspiration from the distinct history and experience of the property and is a nod to the historic rail lines that connected throughout the area.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

  • Discounted Palisades Tahoe Ski Pass
  • Food & beverage, retail, and spa discounts
  • Free rentals on ski gear, ice skates, nordic skiing, and golf course access
  • Discounted rooms at Hyatt and CoralTree Properties
  • An employee assistance program.
  • Paid sick time
  • Participation in a 401(k) plan with a company match.
Responsibilities:
  • Displays a congenial appearance.
  • Adhere to departmental policies and procedures
  • Attend meetings (including): daily communication, service, weekly staff meeting, monthly department meetings
  • Effectively communicate with peers, management, line and front of the house employees
  • Practice effective listening: (seek to understand)
  • Be responsible for the cleanliness of the immediate work area as well as the general property
  • Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook
  • Ensure that all guests are greeted in a timely, friendly, and professional manner. Ensure all service standards are complied with as described in the server training manual.
  • Keeps inventory and record of products.
  • Clear, clean, reset and maintains public work area during shift.
  • Understands the processes of product and equipment.
  • Handle all guest checks according to Hotel policy.
  • Proper cash handling and room post procedures are followed.
  • Always works with and supports other associates.
  • Maintains pars and equipment as needed to successfully accomplish all tasks.
  • Completion of side work as assigned by Manager or Supervisor.
  • Maintains and exhibits knowledge of proper golf course etiquette.
  • Assist guests in a friendly, professional manner.
  • Follow directions from Manager at all times.
  • If there is a customer complaint the supervisor needs to be notified immediately.
  • Maintain proper uniform, ID badge and nametag at all times.
  • Other job related duties as assigned.
  • Maintain open communication with management and other employees.
  • Be well organized and efficient.
  • Ability to multi-task.
  • Working in multiple outlets
  • Opening/closing of outlets with minimal supervision
  • Knowing when to stop the service of alcohol to guests
Qualifications:
  • High school diploma or equivalent.
  • Previous Food and Beverage experience
  • Must be 21 years of age (serving alcohol and driving company vehicle)
  • Must have valid drivers license
  • Food handling certificate
  • RBS tips certification
  • Fluency in English both verbal and non-verbal.
  • Provide legible communication.
  • Compute basic arithmetic, basic cashiering knowledge and point of sale processing.
  • Ability to:
    • Perform job functions with attention to detail, speed and accuracy.
    • Prioritize and organize.
    • Be a clear thinker, remaining calm and resolving problems using good judgment.
    • Follow directions thoroughly.
    • Understand guests service needs.
    • Works cohesively with co-workers as part of a team. Works with minimal supervision.
    • Maintain confidentiality of guest information and pertinent hotel data.
    • Ascertain departmental training needs and provide such training.
    • Push, lift and pull a minimum of 25-50 lbs
    • Communicate verbally and in writing in English
    • Direct performance of staff and follow up with corrections when needed.

Wage: $16/hr + gratuity