Current jobs related to Call / Dispatch Center Representative - Monroe - AFL

  • Communications Center Specialist

    2 months ago

    Monroe, United States Novant Health Full time

    Overview: The Communications Center Specialists are the epicenter of the Novant Health physical security program. These team members are responsible for thoroughly understanding all Public Safety DPS programs/applications, Novant Health facility locations, Public Safety protocols, and Public Safety policies. They must be self-motivated, possess critical...

  • Customer Service Representative

    15 hours ago

    Monroe, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a Customer Service Representative to join our team in the Waste, Refuse & Environmental Waste Management industry located in Monroe, North Carolina. The person in this role will be responsible for handling inbound calls, managing customer inquiries, and maintaining accurate records. This position also offers...

  • Security Operations Center Specialist

    2 weeks ago

    Monroe, North Carolina, United States Novant Health Full time

    Job SummaryWe are seeking a highly skilled Security Operations Center Specialist to join our team at Novant Health. This role is responsible for providing critical support to our Public Safety program, ensuring the safety and security of our patients, families, and communities.Key ResponsibilitiesMonitor and respond to emergency calls and messages from team...

  • Customer Service Representative

    4 months ago

    Monroe, United States U-Haul Full time

    Location: 1649 N Telegraph Rd, Monroe, Michigan 48161 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative BDC- Alphorn Ford

    4 months ago

    Monroe, United States Home Run Auto Group Full time

    Customer Service Representative to add to our Call Center Team Alphorn FordHours- Monday-Friday 8-5 and 11-8 Rotating Saturdays As a Customer Service Representative you become a cornerstone of our dealership group by providing our guests with excellent customer service in every interaction. A Customer Service Representative is expected to uphold the highest...

  • Customer Service Call Operator

    4 weeks ago

    Monroe, United States Hartford Healthcare Full time

    Description Job Schedule: Part Time Standard Hours: 16 Job Shift: Shift 1 Shift Details: 9:00am-5:00pm Saturday and Sunday. Work where every moment matters. Every day, almost 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticuts...

  • Customer Service Representative BDC- Alphorn Ford

    4 months ago

    Monroe, United States Home Run Auto Group Full time

    Job DescriptionJob DescriptionCustomer Service Representative to add to our Call Center TeamAlphorn FordHours- Monday-Friday 8-5 and 11-8 Rotating SaturdaysAs a Customer Service Representative you become a cornerstone of our dealership group by providing our guests with excellent customer service in every interaction. A Customer Service Representative is...

  • Insurance Agency Customer Service Representative

    4 months ago

    Monroe, United States Insurance Center of Monroe Full time

    Job DescriptionJob DescriptionWe are looking for a warm personality to handle our customers like family. Must be able to multi-task in a face-paced environment and be creative in handling issues that may not seem big to you but can be very important to our customers.Our office is rapidly growing and we are looking to train the right individual to fit right...

  • Customer Service Representative

    2 weeks ago

    West Monroe, Louisiana, United States Domino's Pizza LLC Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Domino's Pizza LLC. As a Phone Order Specialist, you will be responsible for providing exceptional customer service to our clients through phone, lobby, and drive-thru window interactions.Key Responsibilities:Take orders accurately and...

  • Customer Service Representative

    1 week ago

    Monroe, Wisconsin, United States SSM Health Full time

    Job Summary:We are seeking a skilled Customer Service Representative to join our team at SSM Health. As a key member of our Access Center, you will be responsible for providing exceptional customer service to our patients and families.Key Responsibilities:Respond to Inquiries: Answer incoming calls and respond to inquiries from customers seeking information...

  • CDL Truck Driver Residential

    3 weeks ago

    Monroe, United States Waste Management Full time

    Equal Opportunity Employer: Minority/Female/Disability/Veteran Shift: Monday-Friday, 4:30 am start time What is the value of a WM job? The value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. We Are Stable: Our WM team is home every day, and our team members perform essential and meaningful work. We Are...

  • Customer Service Representative

    2 weeks ago

    Monroe, Louisiana, United States CARSTAR Franchising, Inc. Full time

    Job Summary:The Customer Service Representative is a key member of our team at CARSTAR Franchising, Inc. responsible for delivering exceptional customer experiences and driving sales growth. This role requires a strong customer service focus, excellent communication skills, and the ability to work in a fast-paced environment.Key Responsibilities:Greet and...

  • Customer Service Representative

    4 months ago

    Monroe, United States Havepurpose Full time

    **Customer Service Representative** **Location:** Monroe, LA, US, 71201 **Company:** Purpose Financial * Competitive Wages * Bonus Potential * Life/Health Benefits * 401(k) Savings Plan * Educational Assistance * Paid Vacation/Holidays * Great Schedules * Comprehensive Training The Full Time Customer Service Representative (CSR) position is a...

  • Customer Service Representative | LA | West Monroe | 02 Dec 2021

    2 weeks ago

    Monroe, United States CARSTAR Franchising, Inc. Full time

    Customer Service Representative **Customer Service Representative - CARSTAR Laneys Collision Center West Monroe** **JOB SUMMARY** The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include gathering prospect information...

  • Customer Service Representative

    6 days ago

    Monroe, Michigan, United States First Merchant's Bank Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at First Merchants Bank. As a Customer Service Representative, you will be responsible for providing exceptional customer service by accurately and efficiently completing bank transactions and suggesting products and services to meet the current...

  • Medical Receptionist

    2 weeks ago

    Monroe, Washington, United States Sea Mar Community Health Centers Full time

    Job SummarySea Mar Community Health Centers is seeking a highly skilled and customer-focused Medical Receptionist to join our team. As an On-Call receptionist, you will be responsible for processing patient information, making medical appointments, and communicating with patients via phone. If you possess excellent problem-solving skills, a high level of...

  • Customer Service Representative

    2 weeks ago

    Monroe, Wisconsin, United States SSM Health Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at SSM Health. As a key member of our Access Center, you will be responsible for providing exceptional customer service to our patients and families.Key ResponsibilitiesRespond to Inquiries: Answer incoming calls and respond to inquiries from customers in a timely and...

  • Customer Service Representative

    2 weeks ago

    Monroe, Louisiana, United States Domino's Franchise Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented individual to join our team as a Phone & Order Specialist. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and processing orders with accuracy and efficiency.Key ResponsibilitiesTake orders over the phone, in the lobby, and through...

  • Customer Service Representative

    6 days ago

    Monroe, Michigan, United States Manpower Group Inc. Full time

    Customer Service Representative OpportunityWe are seeking a detail-oriented and organized individual to work as a Customer Service Representative. This is a temp-to-hire opportunity that starts immediately.Key Responsibilities:Communicate with customers through various channelsAcknowledge and resolve customer complaintsProcess orders, forms, applications,...

  • Security Officer

    2 weeks ago

    Monroe, United States Franciscan Missionaries of Our Lady Health System Full time

    Job Description The Security Officer inspects, monitors, controls, and patrols work sites, an assigned facility, and/or people, and may be expected to collect and complete paperwork. Maintains security at all hospital outlets. May conduct safety inspections. The position relies on guidelines and some experience and judgment to complete job and works...

Call / Dispatch Center Representative

4 months ago

Monroe, United States AFL Full time
AFL provides industry-leading fiber optic products and services across the globe. Our company was founded in 1984 with a single fiber optic cable and now we manufacture over two thousand products, employ over 5,000 associates and consistently generate annual sales in excess of a billion-dollars in revenue. With our commitment to professional growth and employee development, let AFL "Connect" you to your next career opportunity

Job Summary:

The Call / Dispatch Center Representative supports AFL Enterprise Customers via telephone and email. The representative will processes all orders that come into the AFL system. Dispatch orders to the field (i.e. appropriate AFL employees). Resolve or escalate any problems, customers' questions, and technician questions that arise. Serves as the go between for the customer and the technicians.The CSC processes a high volume of phone calls, emails and work orders on a daily basis.

Only local candidates will be considered.

Responsibilities:

  • Processes the job in job manager.
  • Takes customer request forms and transposes into job manager.
  • Contacts area managers and/or technicians to process requests and update the order.
  • Serves as the middle man between the company and the customers.
  • Must be able to rotate on-call responsibilities (after-hours) phone calls by weekly assignment as determined by the Customer Support Center Manager (on call hours consist of 6:00pm-7:00am and is assigned Monday thru Sunday)
  • Work order billing
  • E-mail and fax distribution
Personal Qualifications:
  • Communication Skills - Demonstrate communication skills necessary to interpret policies in situations requiring persuasion and prepare and present presentations.
  • Conflict Management and Resolution Skills - Build consensus, anticipate and solve problems
  • Results focused - Ability to organize and manage multiple, and at time competing priorities
  • Relationship building skills - ability to work within a dynamic team setting and provide role model leadership to AFL workforce
Qualifications:
  • Proficient with Microsoft Office and Adobe Acrobat.
  • Phone etiquette required.
  • Good vision and hearing.
  • High School or equivalent
  • Above average computer experience
  • Type 60 wpm accurately
  • Think critically and problem solve
  • Good judgment
  • Organizational skills
  • Customer service skills
  • Ability to multi-task
  • Proven ability to work independently in a team setting using established processes. Instructions required on new assignments only
  • Phone etiquette required
  • Must be available to work any 8 hour shift between the hours of 7:00am-6:00pm M-F - also to include on call rotation (after hours) on a weekly basis
  • Strong computer skills with the ability to navigate multiple software applications at once
Working Conditions:
  • Use of standard office equipment.
  • Finger and wrist dexterity and hand/eye coordination.
  • Confined sitting.