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Housekeeper
2 months ago
As a hotel housekeeper, your role is crucial in ensuring the cleanliness, hygiene, and comfort of guest rooms and public areas within a hotel. You are responsible for maintaining high standards of cleanliness and providing a pleasant and welcoming environment for guests. Here are some key aspects of your role:1. Room Cleaning and Maintenance: Your primary responsibility is to clean and prepare guest rooms, including making beds, changing linens, dusting, vacuuming, and cleaning bathrooms. You ensure that rooms are well-stocked with amenities, towels, and toiletries. You also report any maintenance issues or damages in the rooms for prompt resolution.2. Public Area Cleaning: You clean and maintain the hotel's public areas, such as lobbies, hallways, elevators, and lounges. This includes dusting furniture, vacuuming carpets, mopping floors, and ensuring the cleanliness of public restrooms.3. Linen and Laundry Management: You handle the sorting, washing, drying, folding, and storing of linens, towels, and other hotel laundry items. You ensure an adequate supply of clean linens and coordinate with laundry personnel or external service providers as needed.4. Attention to Detail: You pay attention to detail to ensure that all areas of the guest rooms and public areas are thoroughly cleaned and well-presented. This includes checking for cleanliness of surfaces, removing trash, replenishing amenities, and arranging furniture and decor appropriately.5. Guest Service and Communication: You interact with guests in a professional and courteous manner. You respond to guest requests, provide information or assistance, and address any concerns or complaints promptly and effectively. Your friendly and helpful demeanor contributes to a positive guest experience.6. Adherence to Safety and Hygiene Standards: You follow established safety and hygiene protocols, including using appropriate cleaning chemicals, wearing protective gear, and adhering to health and safety guidelines. You ensure that all cleaning equipment and supplies are used and stored safely.7. Teamwork and Collaboration: You work as part of a housekeeping team, collaborating with colleagues and supervisors to ensure efficient and effective cleaning operations. You may assist in training new team members and provide support during peak periods or special events.8. Time Management and Organization: You manage your time effectively to complete assigned tasks within the given timeframe. You prioritize tasks based on guest check-ins, check-outs, and special requests, ensuring that rooms are cleaned and prepared on time.As a hotel housekeeper, your role is essential in creating a positive impression and comfortable environment for hotel guests. Your attention to detail, organizational skills, and dedication to maintaining cleanliness contribute to the overall guest satisfaction and reputation of the hotel.BN Management Co is an EEO employer - M/F/Vets/Disabled
