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Client Delivery Manager

3 months ago


Los Angeles, United States Marrinadecisions Full time

**Client Delivery Manager - Campaign Management** Remote India, home office

We are looking for an experienced Client Delivery Manager - Campaign Management for our in-house team. The ideal candidate for this role would possess strong business process and analytical skills and vast experience in marketing automation industry. This role comes with a high-growth career and you get to work with some of the best US clients. Roles & Responsibilities: * Client requirement gathering and documentation * Marketing Automation Tools * Marketing automation project management * Email campaign management and campaign execution * Email campaign project management * Create campaign business requirement documents (BRDs) based on the client discovery/intake. * Proactively work to improve delivery quality, repeatability and on-time delivery of campaigns and update the status to respective stakeholders. * Able to have effective client meetings, understand deliverables, and drive successful outcomes. * Follow SDLC lifecycle to build multi-channel marketing campaigns - creating functional specs (FSDs), build complex campaign flowcharts/workflows, unit/end to end testing and deployment of the campaigns. * Build waterfall and ad-hoc reports based on business requirements. * Help in developing and implementing best practices, standards, methodologies, etc. around campaign processes & automation. * Liaison with the Business team to understand the new requirements and check the feasibility of executing the same using the Campaign management tool. * Manage the implementation requirement to Set up the campaigns in the tool for all the communication channels. * Organize and actively participate in campaign project UAT by building and verifying the delivery quality * Monitor/Track end to end Campaign Performance and profitability and share insights for betterment. * Analyze and synthesize the available data and extract value-added insights * Keep a check on correct data flow between the sources and various components. * You have a good understanding of Campaign Lifecycle * Act as a liaison between business owners and internal delivery teams * Support in Error Free and accurate CRM Campaign launches both on UAT and Prod Environment. Mandatory Skills : * Excellent requirement gathering and documenting skills * Marketing automation campaign management experience. * Email marketing campaign management execution experience. * Proven experience in offshore delivery including Experience in Project governance, Crisis and Escalation management. * End to end management of delivery for a global clients including onshore and offshore teams. * Good Understanding of Automation, Analytics, Infrastructure Tools and Quality processes. *

Complex Problem Solving skills Look at areas that impact availability. * Good knowledge of ITIL delivery processes such as Incident, problem, Change, availability, capacity etc. * Good understanding of CRM solution, marketing concepts and various marketing channels like direct mail, email, mobile, etc. * 2-6 years of relevant experience * Bachelors/Masters degree desirable * Excellent written and verbal communication skills * Hands-on experience on enterprise Campaign Management tools. * Requirement Gathering and creating flows is MUST * Knows End to End Campaign management process. * Campaign Performance Measurement * Excel / PowerPoint / Database * Marketing automation tools experience is mandatory * Experience with Adobe Marketo Engage is a huge bonus. Company Name

: Marketing Demand Gen Industry

: Marketing Automation Consulting Location

: Located in India with client base in USA Experience

: 3 - 9 years Qualification

: Any Graduate MBA, MCA, BCA, BTech Computer Science, BSC IT, Msc IT Location

Remote India, home office

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