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Field Services Engineer

4 months ago

West Lafayette, United States Teledyne FLIR Full time

The Field Service Engineer will troubleshoot, repair, and perform preventative maintenance (including installation and training) on Teledyne FLIR chemical and biological detection instruments in house and/or at customer sites.

Primary Duties & Responsibilities:

  • Become knowledgeable of Teledyne FLIR gas chromatographymass spectrometry and biological detection products and services.
  • Perform installation of Teledyne FLIR hardware and software in the field.
  • Provide training on the use of product hardware and software both in house and in the field.
  • Troubleshoot and repair GC/MS and Bio instruments both in house and in the field.
  • Manage and resolve customer concerns in a professional, pleasant, and responsive manner.
  • Document appropriate questions, techniques, and solutions in the product knowledge base (JIRA program or formal documentation)
  • Travel is expected (both domestic and international) to be at least 25%
  • Participate in ongoing internal training programs.

Job Qualifications:

Background must include:

  • ASEET and 2 years of relevant work experience; or
  • BSEET degree and one year of relevant work experience; or
  • BS degree in a science discipline and 1 or more years work experience with GC/MS instruments.

Experience required in the assembly and/or repair of:

  • Surface mount components
  • Printed circuit boards from engineering drawings
  • Cable assemblies and harnesses from engineering drawings
  • Vacuum lines and tubing
  • Complex electro-mechanical instruments

Ability to read and understand electrical schematics and mechanical assembly drawings

Excellent analytical and problem-solving skills

Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint)

Ability to effectively communicate and interact with team members and customers.

Other Qualification:

  • Prior experience with Mass Spectrometers (FLIR or competitor) would be a plus.
  • Prior military experience would be a plus.
  • Ability to travel (both domestic and international) expectation is 25%.
  • Ability to lift up to 50 lbs.

Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.