Current jobs related to IT Service Delivery Manager - Philadelphia - Inspiroz

  • Service Delivery Project Manager

    3 days ago

    Philadelphia, Pennsylvania, United States Mindlance Full time

    Service Delivery Manager Job DescriptionMindlance is seeking a skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for managing infrastructure and BAU projects, fixing reliability issues, tracking service metrics, managing budgets, vendor management, and leading the service delivery team.Key...

  • Service Delivery Project Manager

    4 days ago

    Philadelphia, United States Mindlance Full time

    Advance your career with Mindlance! We have been connecting talented IT professionals with world-class companies since 1999. Mindlance is here to help you to find the perfect fit with just the right company. Currently, we are seeking a Service Delivery Manager for an exciting career growth Opportunity.Make your next big career move with the kind of position...

  • Service Delivery Project Manager

    4 days ago

    Philadelphia, United States Mindlance Full time

    Advance your career with Mindlance! We have been connecting talented IT professionals with world-class companies since 1999. Mindlance is here to help you to find the perfect fit with just the right company. Currently, we are seeking a Service Delivery Manager for an exciting career growth Opportunity.Make your next big career move with the kind of position...

  • Catering Delivery Driver | Philadelphia

    4 months ago

    Philadelphia, United States SeimDei Delivery Full time

    Job DescriptionJob DescriptionJoin SeimDei, we guarantee you will work with some of the coolest people who will help you earn more by driving less and creating a schedule that works for you. Here are the benefits of becoming a driver on our team:$15 - $50+ average pay per orderFlexible schedulePaid twice a week: Tuesdays and ThursdaysGreat supplemental...

  • Service Delivery Manager

    2 months ago

    Philadelphia, United States Inspiroz Full time

    Job DescriptionJob DescriptionACS International Resources (ACS) / Inspiroz is seeking a dedicated Service Delivery Manager (SDM) to join our team. As an SDM, you will play a crucial role in leading our on-site team members and ensuring the successful delivery of our IT services to our schools and corporate clients. Working under the supervision of our Senior...

  • Information Technology Service Delivery Manager

    3 weeks ago

    Philadelphia, United States Inspiroz Full time

    ACS International Resources (ACS) / Inspiroz is seeking a dedicated Service Delivery Manager (SDM) to join our team. As an SDM, you will play a crucial role in leading our on-site team members and ensuring the successful delivery of our IT services to our schools and corporate clients. Working under the supervision of our Senior Director of Service Delivery,...

  • Information Technology Service Delivery Manager

    3 weeks ago

    Philadelphia, United States Inspiroz Full time

    ACS International Resources (ACS) / Inspiroz is seeking a dedicated Service Delivery Manager (SDM) to join our team. As an SDM, you will play a crucial role in leading our on-site team members and ensuring the successful delivery of our IT services to our schools and corporate clients. Working under the supervision of our Senior Director of Service Delivery,...

  • Same Day Delivery Contractors Philadelphia PA

    3 weeks ago

    Philadelphia, United States AIT Worldwide Home Delivery Full time

    Overview: Same Day Delivery Contractors Home Furnishing Deliveries Job Type: Contract Pay: potential to earn 40K-100K+ dependent upon volume, location, and contract work accepted. *(pay can vary based on location, volume and work accepted by contractor. Settlement processed weekly) AIT Home Delivery offers the ultimate level of customer care for the final...

  • Professional Services Delivery Manager

    3 months ago

    Philadelphia, PA, United States Intelerad Full time

    Company DescriptionBecome part of our growing community of bright, motivated people who are dedicated and inspired by what they do best. Principled, honest, and supremely attentive are qualities that set us apart and guide our decisions, every day. Our creative approach to technology continuously breaks new ground so that our customers can do more.Over the...

  • Field Specialist I, Service Delivery

    2 weeks ago

    Philadelphia, Pennsylvania, United States Ricoh Americas Corporation Full time

    Job SummaryWe are seeking a highly skilled and experienced Field Specialist I, Service Delivery to join our team at Ricoh Americas Corporation. As a key member of our service delivery team, you will be responsible for managing the delivery of Ricoh Enterprise Services to our customers, ensuring that their business needs are met and exceeded.Key...

  • Automotive Service Manager

    5 months ago

    Philadelphia, United States MrKitt’s Service Center, Inc. Full time $700 - $1,200

    Job Summary:We are looking for an experienced Automotive Service Manager to oversee our automotive service department and ensure exceptional customer service and efficient operations. The Automotive Service Manager will be responsible for managing a team of service technicians, coordinating vehicle repairs and maintenance, maintaining inventory, and...

  • Service Manager

    2 weeks ago

    Philadelphia, Pennsylvania, United States CSTK Inc- Velociti Inc Full time

    Job Summary:We are seeking a highly skilled and experienced Service Manager to join our team at CSTK Inc. - Velociti Inc. As a Service Manager, you will be responsible for leading our service department team, handling customer service interactions, and overseeing repairs.Key Responsibilities:Lead and manage the service department team to ensure efficient and...

  • Service Manager

    2 weeks ago

    Philadelphia, Pennsylvania, United States CSTK Inc- Velociti Inc Full time

    Job Summary:We are seeking a highly skilled and experienced Service Manager to join our team at CSTK Inc. - Velociti Inc. As a Service Manager, you will be responsible for leading our service department team, handling customer service interactions, and overseeing repairs.Key Responsibilities:Lead and manage the service department team to ensure efficient and...

  • Service Manager

    2 weeks ago

    Philadelphia, Pennsylvania, United States CSTK Inc- Velociti Inc Full time

    Job SummaryWe are seeking a highly skilled Service Manager to lead our service department team at CSTK Inc- Velociti Inc. As a key member of our team, you will be responsible for overseeing the service department, handling customer interactions, and ensuring timely repairs.Key ResponsibilitiesManage the service department team to ensure efficient and...

  • Field Service Manager

    1 week ago

    Philadelphia, Pennsylvania, United States The ICEE Company Full time

    Job SummaryThe ICEE Company is seeking a highly skilled and experienced Field Service Manager to lead our service operations team. As a key member of our organization, you will be responsible for providing leadership and direction to our service staff, planning and organizing service operations, and ensuring the delivery of exceptional customer service.Key...

  • Delivery Service Representative

    3 weeks ago

    Philadelphia, United States Origlio Inc. Full time

    **Delivery Service Representative (CDL Required)** Operations Philadelphia, Pennsylvania * Must have a valid CDL A and B drivers license, DOT Medical Card, and License in good standing. * Must be able to interact cordially and productively with a variety of people. * Must establish and maintain an effective working relationship with supervisor, employees,...

  • Field Service Manager

    2 weeks ago

    Philadelphia, Pennsylvania, United States The ICEE Company Full time

    Job SummaryThe Field Service Manager is a key leadership role at The ICEE Company, responsible for overseeing the delivery of exceptional service to our customers. This role requires a strong technical background, excellent leadership and management skills, and the ability to drive results in a fast-paced environment.Key ResponsibilitiesLead a team of...

  • Service Operations Manager

    2 weeks ago

    Philadelphia, Pennsylvania, United States CSTK Inc- Velociti Inc Full time

    Job SummaryWe are seeking a highly skilled Service Operations Manager to lead our service department team at CSTK Inc. - Velociti Inc. The ideal candidate will have a strong background in service management, excellent communication skills, and the ability to motivate and lead a team.Key ResponsibilitiesOversee the service department team, ensuring efficient...

  • Dining Services Manager

    2 weeks ago

    Philadelphia, Pennsylvania, United States The School District Of Philadelphia Full time

    Job Summary:The School District Of Philadelphia is seeking a highly skilled and experienced Food Services Supervisor to oversee the daily operations of our food services team. As a key member of our team, you will be responsible for supervising a crew of food services workers, maintaining records and preparing reports, and ensuring the highest level of food...

  • Service Manager

    1 month ago

    Philadelphia, United States Sunrise Complete Auto Service, Inc Full time $60,000 - $110,000

    Job Description:Handle cash transactions and maintain accurate records of service orders.Computer skills are a must.Prior experience in automotive services or related fieldEnsure that customers receive prompt and courteous service.Prioritize required services and recommend options.You must keep customers apprised of progress, setbacks and updated completion...

IT Service Delivery Manager

4 months ago

Philadelphia, United States Inspiroz Full time

Inspiroz is seeking a dedicated, detail-oriented Service Delivery Manager (SDM) to join our service delivery management team.  As an SDM, you will play a crucial role in leading and ensuring the successful delivery of our IT services to our schools and corporate clients.  Working under the supervision of our Senior Director of Service Delivery, you will interact regularly with our remote technical support team, on-site technicians, and various key client contacts.

 

If you have a deep understanding of IT services, a passion for education and technology, and proven experience in client relationship management and team leadership, take the next step in your career, and apply today.

 

For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support.  Inspired by our core values of: People Centered, Continuous Learning, Find a Way, Good People, A Better World, Lifelong Partners, Team Players and Ambition, we excel in serving our partners and adapting to their ever-changing technology needs.  Give your IT career a boost and be a part of our enduring success story 

Key Responsibilities:

Client Relationship Management

Participate in required meetings with clients to confirm satisfaction, needs, task, ticket, and project status, using our meeting agenda template.

Manage service delivery and client relationship with decision makers.

 

Team Management and Development

Lead and manage School (STS) and Business Technology Specialists (BTS)

Provide delightful customer service and support for our clients.

Be the key decision-maker in hiring STS/BTS for my team.

Conduct regular 1:1 meeting to confirm Employee Strategic Plans are on track, coach through technical, process, and people challenges.

Work with STS/BTS on-site quarterly to assess soft and hard skills.

Train and enforce each STS/BTS to follow our daily checklists.

Use ConnectWise and/or other reports as part of day-to-day management to oversee and assure the quality and quantity of workflow.

Frequently mention and discuss, and be a role model of, Inspiroz culture cornerstones and our Professional Standards.

Recognize Team Members for positive behaviors and outcomes.

Occasionally fill-in at a Client site or doing tech work when needed.

Additional duties as required.

Collaborate with Remote MST/Infrastructure/Projects Teams

Master the use of these tools: ConnectWise, N-able, ITBoost, and BrightGauge.

Have frequent and ongoing communication and collaboration across all teams.

Use data to measure and analyze team productivity, workload, tasks, procedural and system performance and provides technical analysis.

Create and implement procedures and systems across on-site and remote platforms.

Confirm project work planning happens effectively, efficiently, and on schedule.

Requirements

Knowledge, Skills, and Abilities: The successful candidate will have:

Knowledge of:

ITSM Tools (ConnectWise preferred)

Windows and MAC O\S knowledge

Active Directory

Networking equipment and concepts

Hardware repairs and installations

Skills:

Excellent customer service skills

Excellent leadership skills

Excellent relationship-building skills

Excellent verbal and written communication skills

Extensive knowledge of the IT industry and previous MSP experience

Abilities:

Ability to consistently communicate with Clients – outward and inward (listening, identifying areas for improvement): End of Week report, status updates, monthly and/or quarterly reviews.

Ability to communicate technical concepts to technical and non-technical users.

Ability to adapt and implement new procedures and systems effectively.

Ability to self-motivate and work independently when required, taking initiative and ownership of tasks.

Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others.

Education: The successful candidate should have a bachelor’s degree in a technology related field or equivalent certifications.

Experience: The successful candidate should have at least 5 years of experience in a client and team management position. Be able to demonstrate experience leading teams and providing technical oversight to a team. 

Benefits

A company dedicated to fostering and maintaining a positive and inclusive company culture.

An opportunity to make a meaningful impact within the company and be recognized and rewarded for your contributions.

A company that is committed to continuous improvement while upholding our core principles and values.

Clear paths for career growth and advancement within the organization, with opportunities to expand your skills and take on new challenges.

A competitive compensation package with generous benefits and bonus potential.

Engaging and diverse technical work performed in a dynamic and fast-paced environment.

Ongoing support for your continuous improvement and professional growth, with a focus on developing your technical expertise and skills.

Inspiroz provides a variety of benefits to employees, including health insurance coverage, paid holidays, and paid time off.