Education & Technology Support Specialist

4 months ago

Cary, United States Cary Academy Full time

** Education & Technology Support Specialist**

**Job Category****:** Technology **Requisition Number****:** EDUCA001065 Showing 1 location **Job Details**

**Description**

**MAJOR RESPONSIBILITIES**

* Identify, research, and resolve end-user hardware and software issues.

* Collaborate with and provide guidance to faculty and students to integrate creative technology to enhance their teaching and learning experiences.

* Provide end-user technical support and appropriate training for the schools hardware and software applications.

* Provide technical support for campus events requiring network connectivity, printing, audio/video connections, software and audio-visuals.

* Document, track and maintain accurate and timely information for support tickets and asset inventory.

* Stay abreast of the latest changes and developments in the information technology industry, including emerging trends and best practices in educational technology.

* Assist in managing projects that may require communication and coordination between any of the following: faculty, staff, students, or external contacts.

* Develop and teach workshops to faculty and/or students on emerging learning technologies to assist in teaching and learning.

* Collaborate with Director of Technology & Innovation and Dean of Faculty in creating, updating, and teaching digital citizenship to our community.

* Limited on-call responsibilities.

* Engages actively in the schools diversity, inclusion, and anti-racism work in furtherance of Cary Academys commitment to equity and justice. In conjunction with manager, identifies and pursues ongoing professional development. Completes all required administrative, operational, and professional development tasks and activities in a responsive and timely manner per school operating policies and procedures. Performs other projects and duties as assigned.

**JOB REQUIREMENTS**

The individual in this position must possess the following **knowledge and/or skills**:

* Thorough technical knowledge of all Windows based family of operating system, Apple operating systems and networking systems.

* Basic understanding of switched Ethernet and wireless networks, and cloud technology.

* Ability to support and troubleshoot all technology related problems and most network and server-based issues under guidance of senior staff.

* Knowledge of multimedia technology, multimedia authoring tools, and use of the Internet and Intranet to deliver information.

* Strong interpersonal, organizational, communication and planning skills.

* Ability to work independently and as a team.

* Ability to work with minimal supervision.

* Invest the time to be a visible, engaged, and engaging presence on campus.

* Positive attitude, great follow-up skills and professional level of customer service skills.

* Network+ or A+ professional certifications or equivalent preferred.

The individual in this potion must have the **ability and is expected** to:

* Work collegially with employees, parents and members of the Cary Academy and external community in a highly collaborative environment. Work effectively with vendors, contractors, and/or other business partners, professionals, and outside organizations.

* Demonstrate excellent oral, written, interpersonal skills and ability.

* Maintain confidentiality and interact with students, parents, and employees as well as internal and external constituents with sensitivity and understanding.

* Perform position responsibilities in a professional manner that models and ensures a diverse, equitable, and inclusive learning and work environment and upholds the schools commitment to its cornerstones (the mission, the vision, the values, the beliefs, the employee culture and the portraits of a teacher and a graduate).

* Maintain a commitment to ongoing professional learning and growth.

* Meet the expectation of regular, predictable, and reliable attendance.

**Education:** Bachelors degree in a related field preferred.

**Experience:** One year of experience in information systems consulting, training, or programming, including experience dealing directly with the user community. A record of successful experience in more than one of the following areas: academic technology, technology training, information systems, programming, consulting, problem solving, networking related experience in an academic institution preferred.

**Equivalency**: Directly related experience or a combination of directly related education and experience may be considered in place of the above requirements.

**WORK SCHEDULE**

**Days:** In general, this position is scheduled to work on campus Monday through Friday year-round, but is expected to work as necessary to ensure that position responsibilities are consistently met. There may be certain work requirements that could result in a need for temporary modification of this schedule.

**Hours:** This position is scheduled to work 37.5 hours per week. The actual times worked are determined by the supervisor and may fluctuate given the nature and seasonality of this position and are determined in coordination with the Division manager. This position may be called upon after hours and on weekends to respond to IS emergencies.

**ADDITIONAL POSITION INFORMATION**

UKG Job Code: ISCONSLT

Division: IS-Information Services

Department: IS-Information Services

Reports to: IS Director

Directly Supervises: n/a

Indirectly Supervises: n/a

Internal Relationships: All Cary Academy employees, parents and students

External Relationships: vendors, suppliers

Background Check Type: Basic with 2 educations

**PAYROLL & BENEFITS INFORMATION**

Position Classification: Staff

Status: Full-time (year-round)

FLSA Classification: Exempt

Annual Employment Offer: No

Performance Evaluation Document: Staff

Payroll Frequency: Monthly

*The above is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Specific tasks and deadlines may vary and are provided to the employee by his/her supervisor.*

Updated as of 09/01/2021

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