Guest Experience Specialist

4 months ago

Pittsfield, United States Petco Full time

**Guest Experience Specialist (Sales Associate)**

Category: Stores

Location: 690 Merrill Rd, Pittsfield , MA 01201

Schedule: Part_time

C ome work at a place where innovation and teamwork come together to support the most exciting missions in the world

What you'll do:

Provide optimal guest experience services.

Assist guests in the proper selection of merchandise in accordance with their identified needs.

Demonstrate a high level of interest in the welfare, health, and proper handling of all animals.

Perform cashiering duties.

Perform related duties in support of the store attaining its assigned sales goal.

Ensure merchandise is properly stocked and priced.

Adhere to established operational guidelines and store policies and procedures.

Evaluate guest inquiries and as needed refers to Guest Experience Leader and/or Leader on Duty.

Key Accountabilities:

The incumbent must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation.

Ensures the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures including the completion of the hourly animal health check and wellness cards.

Interacts professionally and effectively through verbal and written communication with all professional contacts with an emphasis on company interests.

Provides prompt and courteous service to all Petco guests by determining their needs and sharing product knowledge to suggest the appropriate merchandise, and by effectively employing suggestive selling techniques to increase individual sales.

Demonstrates knowledge in nutrition, Pals Rewards membership sign-up, Welcome to the Family and effective suggestive selling techniques to increase sales.

Ensures an exceptional guest experience for all Omni-channel initiatives, to include but not limited to Instacart, Extended Aisle and Repeat Delivery.

Performs all aspects of point-of-sale service, e.g. cash sales, credit and check sales, returns and exchanges. Performs the daily balance of cash drawer as necessary.

Assists in stocking and facing merchandise according to established standards.

Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip.

Adheres to loss prevention policies.

Assists in the loading, unloading and stocking of merchandise according to established procedures, in order to ensure that the store is well stocked and that inventory counts are accurate.

Ensures that store animals, birds, reptiles and fish receive the highest quality care, maintained in habits that are clean, safe, and secure, and that all reasonable and required steps are taken to maintain their good health.

Alerts store leaders immediately if any animal, reptile, bird or fish is in need of medical attention or other special care.

Performs routine housekeeping tasks as required to maintain the professional image and appearance of the store, to include sweeping/mopping the floors, dusting, washing the windows, facing the merchandise on the shelves, restroom maintenance, etc.

Assists store leadership in the opening/closing of the store as needed, to include the accurate completion of required paperwork.

Participates in the completion of quarterly and annual physical inventory counts.

Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals.

Performs special projects as assigned.

Supervisory Responsibility:

None.

Work Environment:

The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. This position requires bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel. Follow all safety precautions and procedures.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

  • Pet Care Specialist

    2 days ago

    Pittsfield, Massachusetts, United States Petco Full time

    Job Title: Guest Experience SpecialistAt Petco, we're passionate about providing exceptional guest experiences for our customers and their pets. As a Guest Experience Specialist, you'll play a key role in delivering outstanding service and ensuring our stores are well-stocked and welcoming for all guests.Key Responsibilities:Provide exceptional guest...

  • Pet Care Specialist

    1 week ago

    Pittsfield, Massachusetts, United States Petco Full time

    Job SummaryWe are seeking a highly motivated and animal-loving individual to join our team as a Guest Experience Specialist. As a key member of our store team, you will be responsible for providing exceptional guest experiences, ensuring the health and well-being of our live animals, and maintaining a clean and safe store environment.Key...

  • Customer Experience Manager

    2 weeks ago

    Pittsfield, Massachusetts, United States Global Partners LP Full time

    Job SummaryWe are seeking a highly motivated and experienced Guest Service Supervisor to join our team at Global Partners LP. As a Guest Service Supervisor, you will play a key role in ensuring a quality buying experience for all customers and driving sales growth.Key Responsibilities:Customer Service: Ensure a high level of customer satisfaction by...

  • Customer Experience Manager

    1 week ago

    Pittsfield, Massachusetts, United States Global Partners LP Full time

    Job SummaryWe are seeking a highly motivated and experienced Guest Service Supervisor to join our team at Global Partners LP. As a Guest Service Supervisor, you will play a key role in ensuring a quality buying experience for all customers and driving sales growth.Key Responsibilities:Customer Service: Ensure a high level of customer satisfaction by...

  • Customer Experience Manager

    6 days ago

    Pittsfield, Massachusetts, United States Global Partners LP Full time

    Global Partners LP - Convenience Plus Merrill Rd **Job Summary:** As a Guest Service Supervisor at Global Partners LP, you will play a key role in ensuring a quality buying experience for all customers. Your primary responsibility will be to coach and direct employees to provide excellent customer service, maintaining a high level of awareness of...

  • Customer Experience Manager

    5 days ago

    Pittsfield, Massachusetts, United States Global Partners LP Full time

    Global Partners LP - Convenience Plus Tyler St **Job Summary:** As a Guest Service Supervisor at Global Partners LP, you will play a key role in ensuring a quality buying experience for all customers. Your primary responsibility will be to coach and direct employees to provide excellent customer service, maintaining a high level of awareness of cleanliness...

  • Customer Experience Manager

    1 week ago

    Pittsfield, Massachusetts, United States Global Partners LP Full time

    Job SummaryWe are seeking a highly motivated and experienced Guest Service Supervisor to join our team at Global Partners LP. As a Guest Service Supervisor, you will play a key role in ensuring a quality buying experience for all customers and driving sales growth.Key ResponsibilitiesCustomer Service: Ensure a high level of customer satisfaction by providing...

  • Customer Experience Representative

    2 weeks ago

    Pittsfield, Massachusetts, United States Petco Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Experience Representative to join our team at Petco. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, driving sales growth, and ensuring a positive shopping experience for our guests.Key ResponsibilitiesCustomer Service:...

  • Customer Experience Representative

    2 weeks ago

    Pittsfield, Massachusetts, United States Petco Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Experience Representative to join our team at Petco. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, driving sales growth, and ensuring a positive shopping experience for our guests.Key ResponsibilitiesCustomer Service:...

  • Customer Experience Manager

    2 days ago

    Pittsfield, Massachusetts, United States Global Partners LP Full time

    Global Partners LP **Job Summary** As a Guest Service Supervisor at Global Partners LP, you will be responsible for ensuring a high-quality customer experience. This includes coaching and directing employees to provide excellent customer service, maintaining a clean store environment, and implementing company promotional initiatives. **Key...

  • Customer Experience Manager

    7 days ago

    Pittsfield, Massachusetts, United States Global Partners LP Full time

    Global Partners LP - Convenience Plus Tyler St **Job Summary:** As a Guest Service Supervisor at Global Partners LP, you will play a key role in ensuring a quality buying experience for all customers. Your responsibilities will include coaching and directing employees to provide excellent customer service, maintaining an awareness of cleanliness both...

  • Culinary Service Specialist

    3 weeks ago

    Pittsfield, Massachusetts, United States Global Partners Full time

    Position Overview:Global Partners, a leader in energy distribution and community convenience stores, is seeking dedicated individuals to join our culinary team at Ramunto's, a renowned pizzeria in northern New England. We are committed to providing exceptional guest experiences and are looking for individuals who share our passion for hospitality.About Us:...

  • Guest Service Team Lead

    2 weeks ago

    Pittsfield, Massachusetts, United States Global Partners Full time

    About Global Partners LPWe are a leading independent owner, supplier, and operator of gasoline stations and convenience stores in the Northeast. Our company is a midstream logistics and marketing company that owns, controls, or has access to one of the largest terminal networks of petroleum products and renewable fuels in the region.Job SummaryThe Guest...

  • Support Specialist

    2 weeks ago

    Pittsfield, Massachusetts, United States Pathlight Group Full time

    Job DescriptionJob Summary:We are seeking a dedicated and compassionate Support Specialist to join our team at Pathlight Group. As a Support Specialist, you will play a vital role in supporting individuals with disabilities and autism in expanding their skills, experiences, and opportunities related to community living.Key Responsibilities:Develop a personal...

  • Radiology Imaging Specialist

    2 weeks ago

    Pittsfield, Massachusetts, United States LRS Healthcare - Imaging Full time

    Job Title: Radiology Imaging SpecialistLRS Healthcare - Imaging is seeking a skilled Radiology Imaging Specialist for a travel job in a dynamic healthcare setting.Job Summary:We are looking for a highly motivated and experienced Radiology Imaging Specialist to join our team. As a Radiology Imaging Specialist, you will be responsible for operating imaging...

  • Day Scheduling Specialist

    1 month ago

    Pittsfield, United States Berkshire Health Systems Full time

    DEFINITION/PRIMARY FUNCTION The Day Scheduling Specialist receives requests to schedule and place orders for BMC/BFS, North Adams Satellite Office and Fairview from all major customer constituencies. The Specialist performs responsibilities within and often beyond the Central Wide Scheduling customer service standards and quality benchmarks. Analyzes...

  • Diagnostic Imaging Specialist

    5 days ago

    Pittsfield, Massachusetts, United States Cross Country Allied Full time

    Job Title: Diagnostic Imaging SpecialistCross Country Allied is seeking a skilled Diagnostic Imaging Specialist for a travel opportunity in a dynamic healthcare setting.Job Summary:We are looking for a highly motivated and experienced Diagnostic Imaging Specialist to join our team. As a Diagnostic Imaging Specialist, you will be responsible for operating...

  • Radiology Imaging Specialist

    2 weeks ago

    Pittsfield, Massachusetts, United States ADEX Healthcare Staffing LLC Full time

    Job Title: Radiology Imaging SpecialistADEX Healthcare Staffing LLC is seeking a skilled Radiology Imaging Specialist for a travel job opportunity.Job Summary:We are looking for a highly motivated and experienced Radiology Imaging Specialist to join our team. As a Radiology Imaging Specialist, you will be responsible for performing diagnostic imaging...

  • Intake Specialist

    1 week ago

    Pittsfield, Massachusetts, United States Della Infotech Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Intake Specialist to join our team at Della Infotech. As an Intake Specialist, you will play a critical role in ensuring the timely processing of referrals and facilitating the data entry process.Key ResponsibilitiesVerify the accuracy of referral information before the first visitManage time...

  • Diagnostic Imaging Specialist

    7 days ago

    Pittsfield, Massachusetts, United States Planet Healthcare Full time

    Job Title: Diagnostic Imaging SpecialistWe are seeking a skilled Diagnostic Imaging Specialist to join our team at Planet Healthcare. As a Diagnostic Imaging Specialist, you will be responsible for operating and maintaining imaging equipment, preparing patients for exams, and producing high-quality images for diagnostic purposes.Job Requirements:13 weeks of...