Client Services Specialist
2 weeks ago
Job DetailsJob LocationLegal Address - Houston, TXPosition TypeFull TimeSalary Range$15.00 - $18.00 HourlyJob ShiftDayJob Posting Date(s)Start Date11/15/2024End Date11/29/2024DescriptionJob Description Summary:The Client Services Specialist is primarily responsible for providing high-quality customer service and centralized appointment scheduling and follow-up for clients receiving Health Services and Education and Technology services. The Specialist will also assist with client billing that includes 3rd party payors such as Medical Insurance, TWC, VA, and more. The Client Services Specialist must lead by example and constantly demonstrate the Light (LIGHT) Principles of Leadership, Integrity, Growth, Humility and Trust. It is important for individuals to be committed to a continuous learning environment and a champion for change, with a teamwork mentality.Mission:To enable and empower people who are blind or low vision to realize their full potential.Roles and Responsibilities:•Receives and responds to communications from patients, clients, referring providers and agencies, lab services providers, and vendors from various communication methods including phone calls, mail, emails, faxes, and direct texts to the office phone system. •Communicates directly with patients (and their families and/or care advocates) about their vision needs.•Provide intake services for walk-ins, call-ins or other sources of patient intake and set up accounts for billing and payment purposes.•Complete LOH intake documents of demographics and insurance information and provides necessary intake pre-visit paperwork to patients, including but not limited to medical histories, medication lists, consent forms, insurance and ID cards. •Assists with patient registration, scheduling, and eligibility verification and answers all patient or insurance telephone inquiries pertaining to assigned accounts.•Assists with 3rd party payor invoicing, collections. •Processes client payments. •Maintains and ensures confidentiality of patients' records in accordance with the HIPPA Laws and the organization policies and procedures.•Assists with day-to-day operations of the Vision Rehabilitation Clinic and its staff, and the Health Services and Education and Technology department. •Cross-train to ensure the department has sufficient coverage.Sends and receives requests for medical information from referring providers and agencies. •Uploads all pertinent patient paperwork to LOH electronic medical system and maintains electronic health record system.•Schedules and confirms client appointments for Low Vision, Behavioral Health and Education and Technology and other departments as needed. •Receives post-exam reports and letters to referring providers from LOH providers for uploading into medical billing system. •Coordinates communication between patients and providers in Health Services and the Education and Technology Department.•Responsible for the Inventory, pricing, sales and ordering products for the Lighthouse Store.•Assists in the ordering, receiving, and dispensing of patient devices and supplies. •Performs other duties as assigned. QualificationsKnowledge Skills and AbilitiesMust be able to demonstrate the skills and competencies necessary to proficiently perform the assigned job duties and functions, determined through ongoing skills and training, competency assessments and performance evaluations. Excellent customer service skills and empathy towards patients and their needs.Excellent professional skills, patience and respect in all dealings with clients.Ability to work collaboratively with other team members to support data quality and integrity initiatives.Comfortable dealing with numbers and the processing of financial information.Able to achieve results and meet expected goals to a satisfactory or above level.Excellent analytical and technical skills.Must have strong interpersonal skills including professionalism with good verbal and written communication skills.Strong attention to detail.Able to multi-task and ability to adapt and change focus quickly.Able to train on system software and take updated training classes relative to the position.Excellent time management and organizational skills.Excellent conflict management skills and able to resolve and diffuse clients' issues with professionalism.Excellent computer skills with proficiency using Microsoft Software for billing and communication purposes.Strong cognitive skills including analysis, problem solving and decision making.Must have the ability to establish and maintain effective good working relationships with providers, work associates, management and contacts outside the organization.Knowledge of Assistive Technology aides.Performs other duties as needed and assigned.Supervisory Responsibilities:This position has no supervisory responsibilities but does have a strong customer services focus and collaborates with leaders and clients to ensure departmental and organizational goals are met.The Lighthouse of Houston for the Blind is an equal opportunity employer and value a diverse workforce and equal opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, national origin, disability, veteran status or any other basis protected by the federal, state or local laws.
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