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Patient Care Coordinator
4 months ago
Patient Care CoordinatorOur friendly and skilled Patient Care Coordinators are key members of our care team. They welcome our patients, coordinate check in/out, and ensure all follow-up care is scheduled before patients exit our office. They also assist with administrative tasks including routing correspondence, coordinating patient documentation, and eligibility/schedule review to ensure a smooth flow for our providers' schedules. This role is full-time. Occasional travel to Skokie, Lakeview, Halsted, and Peterson practices is required. This role will report to the Scheduling Lead.PRIMARY RESPONSIBILITIES of the PATIENT CARE COORDINATOR Register and schedule patients for a range of ENT, Sleep, Imaging, Cosmetic, Allergy, Audiology, Oral Appliance, and Post-Operative appointments. Ensure appropriate and accurate data entry of patient information. Ensure insurance verification accuracy through EMR system and/or directly with the patients' insurance. Ensure copies of insurance, photo ID, outside medical records, and any required referrals are entered into the EMR system. Courteously collect outstanding balances and copayments in advance of patient appointments. Promptly respond to patient and provider inquiries via telephone, web, SMS, and EHR systems. Provide knowledgeable responses to patients, patient family members, providers and Chicago ENT team members in a courteous and professional manner. Assist with group administrative tasks including:o Sorting faxeso Verifying virtually scheduled appointments via ZocDoc, Healow, and PerfectServeo Monitoring tasks assigned internally to "User, Scheduler" and "User, Front Desk" as assigned by the Scheduling Leado Responding to voicemail messages and Glacial inquirieso Reviewing provider schedules for accuracy and rescheduling as neededo Monitoring the general email boxo Registering patients referred to the practiceo Patient care coordination including outreach to patients, primary care providers, and/or other specialist offices Other duties as individually assignedREQUIRED QUALIFICATIONS of the PATIENT CARE COORDINATOR High school diploma or equivalent required Ability to work within an EMR database and navigate through a Windows environment required Must be able to type a minimum of 30 words per minute with 90% or greater accuracyPREFERRED QUALIFICATIONS of the PATIENT CARE COORDINATOR 1-5 years of experience as a healthcare call center representative, patient access representative, patient service representative, medical scheduler, medical assistant, or medical receptionist Experience working in a Sleep or ENT Specialist OfficeSUPERVISORY RESPONSIBILITY of the PATIENT CARE COORDINATORThis position has no supervisory responsibility.CERTIFICATES, LICENSES, REGISTRATIONS of the PATIENT CARE COORDINATORAll employees are required to provide proof of vaccination or exemption.WAGE of the PATIENT CARE COORDINATOR$18-22.00 + Travel ReimbursementENT is a drug-free environment and an Equal Opportunity Employer. We offer competitive salaries and benefits, including medical/dental, life and disability coverage, generous vision benefits, a 401 (k) plan with a match, vacation time, and weekends and major holidays off.Skills & Requirements Qualifications
