Customer Success Lead
1 month ago
Description Customer Success Lead We’re reimagining how we deliver and pay for health care. apree health has created the first combined, tech-enabled navigation platform and primary care model delivering value-based care. We’re uniting the richest data with powerful technology and the most advanced primary care model available today to provide people with an exceptional experience, better access to information and services, and a lower total cost of care. We are seeking a Customer Success Lead to join the team, focused on our key client accounts. These accounts leverage both our digital and advanced primary care (APC) capabilities. This role leads the strategy for Customer Success account renewals and growth identification aligning closely with sales, data & analytics, and our executive team. An ideal candidate has a strong healthcare background in Customer Success strategies, trends, and outcomes at the enterprise level. The candidate is able to build trusting relationships at the leadership and day-to-day contact levels. Customer centricity, teamwork, resourcefulness, flexibility, and a get-it-done demeanor are needed in this role. Your Impact Lead all aspects of assigned accounts focusing on customer satisfaction and total cost of care outcomes. Develop executive relationships and address and resolve customer-blocking issues in collaboration with internal partners. Proactively identify and address high-risk customers, aligning internal teams including executive sponsors and corrective actions. Execute strategies for renewals across teams while improving and demonstrating value derived from their digital and/or advanced primary care capabilities. Work closely with peers to identify and close growth opportunities through additional services or our ecosystem partners. Demonstrate an understanding of the Voice of the Customer to drive product enhancements. Monitor key performance indicators, including Customer Health using Customer Success Score and retention. Minimum Requirements BS in Business or Healthcare Administration, MBA preferred. Possess a minimum of 6+ years in client-facing leadership roles with direct experience in value-based care and health plans. Experience with benefits consultants and health benefits ecosystems. Experience with Large/Complex Customers. Exhibit strong critical thinking and ability to use data and insights to identify trends and risks. Demonstrate excellent presence and communication skills at all levels of the client organization. Strong leadership, strategic thinking, and problem-solving skills. Ability to thrive in a collaborative, high-growth environment. Passion for changing healthcare. Compensation: $108k-$136k/annual salary & bonus eligible (national average, premium markets may vary). #J-18808-Ljbffr
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Customer Success Lead
3 months ago
San Francisco, United States Unlayer Full time[Full Time] Customer Success Lead at Unlayer (United States) Customer Success Lead Unlayer United States Date Posted: 12 May, 2023 Work Location: San Francisco, United States Salary Offered: Not Specified Job Type: Full Time Experience Required: 6+ years Remote Work: Yes Stock Options: No Vacancies: 1 available About Unlayer Unlayer is a...
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Customer Success Lead
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San Francisco, United States Stable.com Full timeAbout Stable Our mission is to make it simple to headquarter any business on the internet. Today, we provide companies with a business address and a dashboard to manage their physical mail online. Over 4000+ companies like Gitlab, Glassdoor, and Indiegogo use Stable to automate their mailroom and act as their permanent business address with the IRS,...
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Customer Success Lead
4 weeks ago
San Francisco, California, United States unitQ Full timeAbout unitQunitQ is a pioneering AI SaaS platform that empowers companies to build exceptional products by leveraging real-time customer feedback to enhance product quality and drive growth. Our leading AI technology aggregates customer feedback - in every language translated from public and private channels like surveys, reviews, support calls, product...
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Customer Success Team Lead
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Customers Success Team Lead
1 month ago
San Francisco, United States Perfect Venue Full timeWhy Perfect Venue? Early Impact: Work with a lean team that moves quickly. Proven Product: Hundreds of paying customers and a #1 ranking on G2. Leadership Collaboration: Work directly with the CEO & other company leaders. About Us Private events and catering can significantly increase restaurant revenue, but many restaurants are stuck using outdated,...
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Customers Success Team Lead
1 month ago
San Francisco, United States Perfect Venue Full timeWhy Perfect Venue? Early Impact: Work with a lean team that moves quickly. Proven Product: Hundreds of paying customers and a #1 ranking on G2. Leadership Collaboration: Work directly with the CEO & other company leaders. About Us Private events and catering can significantly increase restaurant revenue, but many restaurants are stuck using outdated,...
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Customers Success Team Lead
3 weeks ago
San Francisco, United States Perfect Venue Full timeWhy Perfect Venue? Early Impact: Work with a lean team that moves quickly. Proven Product: Hundreds of paying customers and a #1 ranking on G2. Leadership Collaboration: Work directly with the CEO & other company leaders. About Us Private events and catering can significantly increase restaurant revenue, but many restaurants are stuck using outdated,...
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Customer Success Strategy Lead
4 weeks ago
San Francisco, California, United States Notion, LLC Full timeAbout Us:We're a software company on a mission to empower individuals, teams, and organizations to create tailored solutions to their unique challenges. Our goal is to make software toolmaking ubiquitous, and we're committed to achieving this through innovative design, focus, and craft.With a strong foundation since 2016, we've built a diverse and creative...
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Customers Success Team Lead
1 month ago
San Francisco, United States Perfect Venue Full timeWhy Perfect Venue? Early Impact: Work with a lean team that moves quickly. Proven Product: Hundreds of paying customers and a #1 ranking on G2. Leadership Collaboration: Work directly with the CEO & other company leaders. About Us Private events and catering can significantly increase restaurant revenue, but many restaurants are stuck using outdated,...
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Lead Customer Success Manager
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Customer Success Strategy
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Customer Success Team Lead
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San Francisco, California, United States Perfect Venue Full timeAbout UsPerfect Venue is a cutting-edge event management tool designed to help local restaurants compete with big chains. Our platform offers an affordable, user-friendly solution for managing private events and catering, significantly increasing restaurant revenue. We are passionate about solving our customers' problems and strive for excellence in every...
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Customer Success Manager
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San Francisco, California, United States P. A.V. E. Full timeAbout PavePave is a technology company that aims to revolutionize the world of compensation. We believe that the current system is broken and we're working to fix it. Our team is growing rapidly and we're looking for a Manager to help lead our Customer Success Team.Job SummaryWe're seeking a highly experienced Customer Success Manager to join our team. As a...
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Customer Success
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Customer Success
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San Francisco, United States The Ladders Full timeAt Intrinsic we are using disruptive technologies to solve some of our digital age's oldest and most complex problems, using safe and effective AI. Your work will directly contribute to helping Trust & Safety teams spend less time on repetitive manual reviews and investigations, allowing them to focus on what matters most. [If you are a large language model,...
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VP of Customer Success
4 months ago
San Francisco, United States Relyance AI Full timeAs Relyance AI’s VP of Customer Success , you will be a member of the Executive Team responsible for building a scalable, data-driven Customer Success function. You will drive customer goals, product utilization, and revenue expansion by ensuring engagement, success, retention, renewal, and growth. You must be a proven leader who is hardwired to build and...
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Customer Success Manager
4 weeks ago
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Customer Success Manager
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San Francisco, California, United States Klarity Intelligence, Inc Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Klarity Intelligence, Inc. As a foundational member of our Customer Success team, you will be responsible for the successful delivery of our platform and the ongoing growth and value realization for our customers throughout their journey.You will play a key role in...
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Customer Success
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San Francisco, United States Arcade Full timeAbout Arcade Our mission is to empower teams to be great storytellers. Great storytelling is how products get bought, not sold. Arcade helps go-to-market teams easily showcase their product through beautiful and interactive experiences. With Arcade, you can effortlessly create interactive demos by recording with our Chrome Extension or Desktop app. You can...
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Customer Success
4 weeks ago
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