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Call center agent

4 months ago

Dublin, United States Randstad Full time

Are you looking for the next steps in your career? Take that first one by applying to be a Call Center Agent. If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you A major Call Center Service company is looking for customer service representatives to join the Customer Care team. The Call Center Specialist will take inbound and make outbound calls for a variety of customer and partner related issues. We have 8 different shift starting at 9am until 9pm Weekends free

salary: $17.99 - $18 per hour
shift: First
work hours: 9 AM - 9 PM
education: High School

Responsibilities

•Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resource.
•Perform research using available resources as needed to provide required information to callers.
•Identify and escalate more complex issues to the research team
•Complete necessary administrative work as needed and complete call logs accurately
•Other projects as assigned by supervisor.

The essential functions of this role include:

working in a smoke free environment
Skills Call Center Telephone Etiquette Empathy Basic Software Skills Basic Computer Skills Call Center Support Active Listening Typing Skills Interpersonal Sensitivity Adapting to Change
Qualifications Years of experience: 3 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.