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Risk Management Coordinator

2 months ago

Henderson, United States Rural Health Group Full time

Rural Health Group, a multi-location Community Health Center in northeastern North Carolina, is seeking a nurse (LPN or RN) to fill the full time role of Risk Management Coordinator-Clinical. This position is located in our family practice clinic in Henderson, NC.
The Risk Management Coordinator assists the Director of Risk Management in coordinating the processes involved in managing general liability and risk exposure, including claims management, and plays a vital role in improving health outcomes and service, increasing patient safety, and reducing error in healthcare processes.

Successful candidate must have a Bachelor's degree in a related field.

Successful candidate must demonstrate the Rural Health Group Core Competencies, which include:

  1. Good Judgment
  2. Communication/Customer Service/Teamwork
  3. Passion
  4. Honesty
  5. Responsibility
  6. Job-Specific Skill Set
RESPONSIBILITIES
Maintains the highest degree of confidentiality possible when performing any and all functions assigned.
Assists Director of Risk Management with complaints received through the Corporate Hotline, Customer Service email or other methods; documents patient and staff complaints in a timely manner according to RHG policy.
Assists Director of Risk Management with maintaining variance/risk management database.
Analyzes all statistical reports and advisories that identify risk management and patient safety patterns and trends for leadership.
Serves as liaison to external regulatory agencies for purposes of patient and physician reporting, event investigation, and response.
Manages employee CPR certifications and employee immunizations including Hepatitis B status, PPD, influenza, etc.
Assists Director of Risk Management in providing Risk Management training to all staff within the organization; this includes documenting, maintaining records and reporting on training, as needed.
Uses compliance operating system to assist in training and documentation of training; also, policy and incident management.
Acts as 'back-up' facility expert resource in risk reduction and keeps abreast of trends in the industry.
Develops statistical and qualitative reports on risk management trends and patterns and communicates this information effectively to appropriate audiences.

REQUIREMENTS
  • Excellent organizational, telephone and communication skills
  • Excellent leadership and teamwork skills
  • Bachelor's Degree in a related field
  • Ability to multi-task and work efficiently in a potentially stressful environment
  • Ability to apply common sense understanding when carrying out detailed written or oral instructions
  • Pleasant, professional approach; must be able to work well with the public and provide excellent internal and external customer service
  • Ability to establish and maintain positive, effective, professional relationships with patients, providers, coworkers, and superiors
  • Possess knowledge of modern office equipment and Microsoft Office software programs
  • Basic computer skills; must be able to quickly learn to use eClinicalWorks electronic health record system
  • Bilingual (English/Spanish) is a plus, but not required; applicants who may serve in a translating capacity will be required to take a language assessment

EOE. Federal and State Criminal Background Checks and Drug Screen required for all positions. Influenza vaccine is also a condition of employment.

E-Verify Notice: After accepting employment new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.