Service Manager

3 weeks ago

Albuquerque, United States Siddons Martin Emergency Group, LLC Full time
Job Details

Job Location
ALBUQUERQUE SHOP - Albuquerque, NM

Description

Siddons Martin Emergency Group Benefits
Employee-owned company
Monday-Friday schedule

Company Sponsored Benefits:
Medical (PPO & HSA), Dental, Vision, STD

Company Paid Benefits:
Basic Life, Basic AD&D, Cancer, LTD, Teladoc (Full-time & Part-time)

401K with Employer Match (eligibility requirements)
Employee Stock Ownership Plan (eligibility requirements)
Paid Holidays & Paid Time Off (Full-Time Only)
Maternity/Paternity Leave (eligibility requirements)
Paid Training & Safety Equipment
Relocation Benefits
Verizon Wireless Company Discount (eligibility requirements)

Service Manager Duties & Responsibilities

Unless otherwise specified, the Service Manager is responsible for all daily internal service related interactions. The responsibility includes, but is not limited to, a dedication to the company's mission statement, to company profitability and 100% customer satisfaction.
  • Enforce all company policies as defined in the Company Handbook
  • Overall supervision and direction of service staff
  • Delegation of daily business functions and duties and follow up to ensure they are achieved
  • Direct customer interaction and employee development
  • Maintain clean and safe facility including offices
  • Maintain neat and professional personal appearance at all times
  • Understanding of business financials and goals (Share with service staff daily, weekly and monthly)
  • Implementation of company processes and procedures as defined in the operations manual
  • Customer retention and new business development (Routine visits to customer locations)
  • Initiate and participate in morning meetings with service staff to plan the day
  • Interact with sales staff to offer service support during presentations and trade shows
  • Follow up during and after service is delivered to ensure customers are well informed and satisfied
  • Review all final invoices for correctness before billing customer
  • Perform quarterly/yearly employee reviews with service staff as directed in the company operations manual
  • Substitute duties of the Assistant Manager position in his/her absence
  • Maintain accurate and legible company designed reports and paperwork
  • Notice and report potential problem areas to management before they arise
  • Maintain a successful working relationship with Pierce Manufacturing personnel
  • Enforce policies and procedures as defined in the Pierce Manufacturing operations manual
Qualifications
  • The Service Manager must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator.
  • Experience within Fire and Emergency related industry
  • Proven track record of success
  • Excellent communication skills both verbal and written
  • Exceptional organizational methods
  • Possess exceptional leadership and motivational skills
  • Dedication to customer service and business success
  • Ability to engage in and maintain positive relationships with employees and customers
  • Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software
  • Must demonstrate the ability to review performance goals with all employees designated within his/her service facility and instruct on areas in need of improvement.
  • Prior leadership and management experience required
Education and/or Experience
  • High School Diploma or GED
  • Clean driving record with or able to obtain a Class B non-exempt CDL driver license or obtain within six (6) months of hire/transfer
  • 5 Plus years with experience in an automotive service related industry
  • Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry
Certificates, Licenses, Registrations
  • EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications


Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

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