Member Contact Specialist I

3 days ago

Gulfport, United States KEESLER FEDERAL Full time
JOIN THE KEESLER FEDERAL CREDIT UNION TEAM

Keesler Federal Credit Union team members enjoy competitive salaries and a wide range of benefits, some of which include:
  • Medical, dental, and vision insurance
  • Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
  • Employee and Dependent Life Insurance
  • 401(k) Retirement Plan with 100% match on the first 5% contributed by you
  • Paid Leave
  • Tuition Reimbursement and Competitive Scholarships
  • Short Term & Long Term Disability Benefits
  • Employee Assistance Program
WE CURRENTLYDO NOT SPONSOR WORK RELATED VISAS

Position:Member Contact Specialist I

Department:Contact Center

Reports to:Member Contact Center Team Lead

FLSA:Non-Exempt

SUMMARY

Under general supervision, but following established policies and procedures, is responsible for providing a variety of account services as a result of member inquiries or requests in a fast paced environment. Provides exceptional member service while processing financial transactions and answering member account and service inquiries over the telephone in a timely, accurate, professional and courteous manner.

SUPERVISION RESPONSIBILITIES:

None

ESSENTIAL FUNCTIONS:
  • Demonstrates the ability to communicate effectively and professionally, to provide quality service to members as well as internal team members.
  • Ensures confidentiality and protection of member information.
  • Following credit union policies and procedures, properly identifies members (including account ownership) for whom they are conducting transactions or providing account information.
  • Performs file maintenance, account changes, and other non-cash transactions.Provides balance inquiries, loan, credit card and account history, and general account, loan and credit card information upon member's request.
  • Accepts member requests for wire transfers and Speed Pay transactions within established limitations. Performs various account transactions per the member's request within established guidelines; including but not limited to, loan payments, deposits, withdrawals, and credit cards payments.
  • Resolves various member disputes, concerns, and requests within scope of authority.
  • Effectively escalates member disputes or issues through chain of command when necessary.
  • Performs limited account research upon member's request or utilizes the Synapsys CRM to create the applicable service event.
  • Maintains up-to-date knowledge on all KFCU products and services.
  • Meets established service and production goals for the contact center.
  • Effectively uses the Synapsys CRM to create and manage sales, referrals, and service events for members within Service Commitment timelines.
  • Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and all credit union policies and procedures.
  • Utilizes The Member Advantage AID.INC system to identify potential member (internal or external) service needs which can be met through the sale of credit union products and services, or adherence to the department's policy and procedures.
Other Duties and Responsibilities:
  • May assist team members from the branches/departments with member service issues or requests.
  • Responsible for satisfactory completion of any training or certification as needed or required to maintain quality member service.
  • Travel to and work at alternate work locations may, at times, be required.
KNOWLEDGE & SKILLS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skills and/or abilities required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:A high school education or GED.

Experience and Other Requirements:
  • One year to three years of similar or related experience.
  • Excellent oral and written communication skills required.
  • Satisfactory completion of New Hire Orientation, New Accounts, Teller, and Lending Training through the HR/Training Department required.
  • Good typing/keyboarding skills required.
  • Accuracy and attention to detail required.
  • Punctuality and attendance are critical to this position.
  • Ability to multitask in a fast-paced environment while prioritizing and organizing workload required.
  • Must possess a pleasant, distinct voice that reflects an enthusiastic, helpful attitude.
Interpersonal Skills

Courtesy, tact, and diplomacy are essential elements of the job.Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Computer Skills:
  • Experience with office equipment such as calculators, fax machines and copiers required.
  • Experience with Symitar financial institution software preferred.
Certificates, Licenses and Registrations:
  • Completion of CUNA's CPD Online courses as assigned and/or required.
  • Completion of Integrity TMA training required within one year of hire date.

PHYSICAL DEMANDS

The physical demands described her are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the CCR is regularly required to sit for extended periods of time.Average, ordinary, visual acuity necessary to prepare documents or operate machinery, computers.Must be able to hear average or normal conversations and receive ordinary information.Movements frequently and regularly require the use of arms, wrist, hands and fingers.The employee is occasionally required to stand, walk and occasionally lift up to approximately 25 pounds.Employee is regularly required to use a telephone headset or handset.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level is that of a normal office environment.

DECLARATION

The Human Resources Department retains the sole rights and discretion to make change to this job description.

#HPIND

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Specialist I

    1 week ago

    Gulfport, United States Seemann Composites Inc Full time

    Seemann Composites, LLC was founded on its research and development innovation with composite fabrication processes and revolutionized the composites industry with the invention of SCRIMP, Seemann Composites Resin Infusion Molding Process. Patented thirty-two (32) years ago, SCRIMP continues to be the manufacturing approach for a large assortment of...

  • Member Service Representative

    3 weeks ago

    Gulfport, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....

  • Member Experience Specialist

    1 week ago

    Gulfport, Mississippi, United States Sam's Club Full time

    We are seeking a highly motivated and detail-oriented individual to join our team as a Member Experience Specialist. As a key representative of Sam's Club, you will interact with members daily, responding to their queries and addressing any concerns they may have.The ideal candidate will possess strong communication skills, a positive attitude, and the...

  • Clinical Healthcare Professional

    7 days ago

    Gulfport, Mississippi, United States Singing River Health System Full time

    Job Title: Clinical Healthcare Professional - Wound Care SpecialistSinging River Health System: We are seeking a highly skilled Registered Nurse to join our team as a Clinical Healthcare Professional - Wound Care Specialist. This role is responsible for providing exceptional patient care and promoting wound healing in a fast-paced healthcare...

  • Member Service Representative

    6 days ago

    Gulfport, United States Navy Federal Credit Union Full time

    To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide...

  • Member Service Representative

    6 days ago

    Gulfport, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....

  • Commercial Risk Protection Specialist

    7 days ago

    Gulfport, Mississippi, United States Gallagher Full time

    About the RoleWe are seeking a highly skilled Commercial Risk Protection Specialist to join our global brokerage team at Gallagher. As a key member of our team, you will play a vital role in delivering exceptional service to our commercial property and casualty clients.As a Commercial Risk Protection Specialist, you will be responsible for managing client...

  • Warehouse Team Member

    3 days ago

    Gulfport, Mississippi, United States Walmart Full time

    Job SummaryWe are seeking a skilled Warehouse Team Member to join our bakery team. As a key member of our team, you will be responsible for preparing fresh baked items daily for our members. This role involves operating baking equipment, following recipes and make-up instructions, wrapping, labeling, and storing merchandise according to company policies and...

  • Composite Materials Specialist

    1 week ago

    Gulfport, Mississippi, United States Seemann Composites Inc Full time

    Job Title: Composite Materials SpecialistOverviewSeemann Composites Inc is a world leader in composites manufacturing, providing state-of-the-art composite and polymer solutions and technologies. We are seeking a skilled Composite Materials Specialist to join our team at our facility in Gulfport, MS.Salary$65,000 - $85,000 per year based on experience.Job...

  • Mobile Cardiovascular Intervention Specialist

    4 weeks ago

    Gulfport, Mississippi, United States Springboard Healthcare Full time

    Job SummaryWe are seeking a highly skilled Mobile Cardiovascular Intervention Specialist to join our team at Springboard Healthcare.About the RoleThis is a travel position for a 13-week assignment in Gulfport, Mississippi. As a Mobile Cardiovascular Intervention Specialist, you will work closely with our team to provide expert care and services to patients...

  • Bakery Team Associate and Sales Specialist

    1 week ago

    Gulfport, Mississippi, United States Sam's Club Full time

    Job SummaryWe are seeking a highly motivated Bakery Team Associate and Sales Specialist to join our team at Sam's Club in Gulfport, MS. As a key member of our bakery team, you will be responsible for preparing fresh baked items daily, maintaining a clean and organized work area, and providing exceptional customer service to members.

  • Automotive Sales Support Specialist

    1 week ago

    Gulfport, Mississippi, United States J. Allen Toyota Full time

    Job OverviewWe are seeking a highly skilled and experienced Automotive Sales Support Specialist to join our team at J. Allen Toyota. As a key member of our sales department, you will play a vital role in ensuring the success of our business by providing exceptional support to our sales consultants.

  • Care Transition Coordination Specialist

    7 days ago

    Gulfport, Mississippi, United States Singing River Health System Full time

    About the RoleWe are seeking a highly skilled and dedicated Care Transition Coordination Specialist to join our team at Singing River Health System. As a key member of our healthcare team, you will play a vital role in ensuring seamless transitions for patients from one level of care to another.

  • Events Team Member- Gulfport Sportsplex

    3 days ago

    Gulfport, United States The Sports Facilities Companies Full time

    EVENTS TEAM MEMBER - Gulfport Sportsplex Sports Facilities Management, LLC LOCATION: Gulfport, MS DEPARTMENT: OPERATIONS REPORTS TO: BUSINESS DEVELOPMENT & EVENT MANAGER STATUS: PART- TIME ABOUT THE COMPANY Gulfport Sportsplex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Gulfport, MS....

  • General Manager I Store Gulfport FL

    2 weeks ago

    Gulfport, United States Advance Auto Parts Full time

    General Manager I Store 9247 Gulfport FL Apply at locations: 4901 Gulfport Blvd, Gulfport, FL 33707 Time Type: Full time Posted on: 10 Days Ago Job Requisition ID: R-0471600 Job Description A General Manager must be committed to inspiring our team, as well as helping our Customers succeed and growing our business with integrity. This professional level sales...

  • Admissions Specialist

    1 week ago

    Gulfport, United States Universal Health Services, Inc. Full time

    Responsibilities Gulfport Behavioral Health System (a UHS facility): Gulfport Behavioral Health System, is a 90-bed psychiatric hospital offering child, adolescent, adult and military service behavioral health programs and treatment services. For more information, please visit us at www.gulfportbehavioral.com/ Position Summary: The Admissions Specialist is...

  • Facilities Maintenance Specialist

    1 week ago

    Gulfport, Mississippi, United States Walmart Full time

    Job OverviewWe are seeking a skilled Facilities Maintenance Specialist to join our team. In this role, you will be responsible for ensuring the safety and cleanliness of our facilities.SalaryThe estimated salary for this position is between $16.00 and $23.00 per hour, with additional premiums ranging from $0.35 to $3.00 per hour in specific...

  • Financial Support Specialist

    5 days ago

    Gulfport, Mississippi, United States Navy Federal Credit Union Full time

    About UsNavy Federal Credit Union is a leading provider of financial services to military personnel, their families, and civilian employees. With a culture that is energized, engaged, and committed, we strive to provide a meaningful career experience for our team members. Our employees are rewarded with highly competitive pay and generous benefits and...

  • Compassionate Hospice Care Specialist

    1 week ago

    Gulfport, Mississippi, United States Carpenter Health Network Full time

    Carpenter Health Network Job DescriptionCompany Overview:We are a compassionate healthcare organization dedicated to providing exceptional hospice care to our patients and their loved ones.Job Title: Compassionate Hospice Care SpecialistEstimated Salary Range: $45,000 - $65,000 per yearJob Description:We are seeking a qualified Compassionate Hospice Care...

  • Operations Support Specialist

    3 weeks ago

    Gulfport, United States SSA Marine Full time

    Summary/Objective: The Operations Support Specialist is a part of the operations team and is responsible for assisting the Superintendent as directed during the operations of discharge, load, and departure of assigned transportation, while guaranteeing quality, security, safety, and efficiency in accordance with relevant operational and technical parameters....