Client Liaison

2 months ago

Manhattan, United States Aib International Full time

Core Responsibilities:

  • Assisting clients from first point of contact to arranging the dates for Audits, Inspections, Training or Consulting. Consisting of but not limited to:
    • Processing new business forms
    • Responding to queries relating to the services AIB can provide in a timely manner and within 2 working days from initial contact
    • Offering dates to suit the requirement of the facility and the availability of resources.
    • Ensuring the correct authorizations are received for report releases.
  • Keeping a line of communication with clients to ensure that scheduling and facility information is up to date.
    • Including key contact names and addresses
    • Exclusion dates for inspections and other scheduling requirements
    • Methods of communication include, but not limited to email, chat, video, and telephone.
  • Maintain scheduling information on Client Portals or Shared Folders
  • Maintaining scheduling files on AIBI's internally standardized databases
  • Work alongside Resource Managers to review calendars on a regular basis
  • Ensuring inspections are scheduled, in line with customer or scheme deadline requirements
  • Assisting other departments on scheduling queries.
Additional Activities:
  • Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity and efficiency/effectiveness.
  • Process internal and external correspondence as required and within 2 working days of receipt
  • Perform other duties as assigned by supervisor.

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