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Customer Care Representative

5 months ago

Chantilly, United States GuildQuality Full time

Created: May 1st 2021 **Customer Care Representative**

Full-time employee Chantilly, VA

**Overview:**This position is primarily responsible for meeting with homeowners to determine areas of concern and coordinate repair schedules. Once repairs are completed, verify accuracy of subcontractor workmanship.

* Receives calls and review correspondence from homeowners.

* Schedules appointments with homeowners.

* Conducts repair inspections with homeowners, utilizing extreme tact and diplomacy.

* Determines repairs to be made using discretion to satisfy customer requests and creates work order schedules.

* Communicates repairs needed to field and office staff; refers repair requests for unwarranted items to management.

* Communicates and coordinates with subcontractors regarding work orders and schedules; uses diplomacy in dealing with subcontractors.

* Verifies completion of subcontractor workmanship and communications completion to office staff.

* Authorizes billing requests after reviewing submitted charges for accuracy.

* Performs other duties as assigned by Customer Care Executive.

* High school graduate or equivalent.

* Three years customer service with three to five years construction experience.

**Application URL:**