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Front of House Team Leader

4 months ago

Watertown, United States Chick-fil-A Full time
Description
*Chick-fil-A Watertown NY is opening soon in Fall of 2022 Interviews will begin late August. We look forward to building a REMARKABLE team

At Chick-fil-A, Team Leaders are responsible for assisting the leadership team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team leaders are heavily involved operationally throughout the shift and are in position to offer coaching to the team and execute operational excellence. Team leaders will monitor the speed of service and guest experience and with the guidance of the Senior Shift leaders have the ability to problem solve and enhance the guest experience. The Team Leaders are in place to coach the trainers and team members and be dedicated to intentional care, a hardworking and fun atmosphere and that restaurant standards are being met with diligence.

Responsibilities include:
  • Insures that Team Members follow recipes and read tickets to accurately prepare all orders.
  • Insures that Team Members are extremely accurate with weights and measurements for all recipe items.
  • Insures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
  • Can effectively create line-ups and manage breaks.
  • Monitors the completion of daily cleaning lists and cleanliness throughout the shift.
  • Can effectively create line-ups and manage breaks.
  • Leads through some opening/closing of the restaurant.
  • Takes Ownership of the restaurants vision and values and encourages the trainers and team member on tools to do the same.
  • Is confident with Guests and able to quickly practice the HEARD method and guest recovery.
  • Holds the Team accountable to ensure that Hospitality Standards, 2nd Mile Service, Core 4 and Values are being exceeded.
  • Can handle and problem solve basic CARES as well as any in restaurant guest issues.
  • Continuously Coaches and trains trainer and Team Members.
  • Always exhibits Intentional Care to the Team and our guests and strives for operational excellence.
  • Can effectively evaluate areas of service "hot spots" that may need shifting to improve the speed of service and guest experience.
  • Growth of the leadership team. Who is going to fill the next seat?
  • Hold the Team Accountable for Policy Standards, Timeliness, grooming, cellphones, uniforms, etc.
  • Has an increased operational awareness and has an understanding of the big picture.
A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:
  • Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
  • Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
  • Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
  • Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
  • Scholarship Opportunities - Each Year Chick-Fil-A provide thousands of scholarships to Team Members through the Remarkable Futures Scholarships Program.
  • It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.
Requirements
  • Minimum 16+ years old
  • Previous customer service experience preferred
  • Previous leadership experience an asset
  • Hard-working
  • Team-oriented
  • Friendly
  • Honest
  • Great customer skills


Company Information
Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.