Current jobs related to IT Service Desk Analyst II - Chicago - Sphera
-
IT Service Desk Analyst II
3 days ago
Chicago, Illinois, United States Kirkland & Ellis Full timeJob Title: IT Service Desk Analyst IIAt Kirkland & Ellis, we are seeking a highly skilled IT Service Desk Analyst II to join our team. As a key member of our IT department, you will be responsible for providing premium, 24/7 support to our attorneys, clients, and investors.Key Responsibilities:Fielding service desk calls and resolving approximately 85% of...
-
Senior Service Desk Analyst
3 days ago
Chicago, Illinois, United States 1872 Consulting Full timeJob SummaryWe are seeking a highly skilled Senior Service Desk Analyst to join our team at 1872 Consulting. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our end-users.Key ResponsibilitiesProvide high-quality technical support via phone, email, and in-person...
-
Service Desk Analyst
3 weeks ago
Chicago, United States Keno Kozie Associates Full timeService Desk Analyst (On-site Chicago) Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst! We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients. K2 prepares you to work in a fast pace, agile, customer service-oriented environment...
-
Service Desk Analyst
4 months ago
Chicago, United States K2 Services Full timeJob DescriptionJob Description Service Desk Analyst (On-site Chicago) Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst! We offer a comprehensive training program to every incoming Service Desk...
-
IT Support Analyst II
3 weeks ago
Chicago, United States Amundsen Davis Full timeAmundsen Davis, a full-service business law firm, is seeking a Information Technology Support Analyst II to provide both technical support and educational and consultative support to customers. The assigned person will participate in maintaining and improving the timeliness and quality of technology support given to all customers while also ensuring the...
-
IT Service Desk Analyst II
3 weeks ago
Chicago, United States Kirkland & Ellis Full timeAbout Kirkland & Ellis At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we invest in the brightest talent and encourage a diversity of perspectives and...
-
Service Desk- A/V Specialist
5 days ago
Chicago, United States Grubhub Full timeGrubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you’re looking for a place that values strong relationships, embraces diverse ideas–all while having fun together–Grubhub is the place for you!The Service Desk Analyst II is a member of our 20+...
-
IT Service Desk Manager for growing MSP
1 month ago
Chicago, United States Protek-IT Full time $80,000 - $120,000Job DescriptionJob DescriptionCompany OverviewProtek-IT is a small MSP (team of 11) specializing in fast and personable IT support for small businesses and non-profits in Chicagoland. Our clients are usually 8 a.m. to 5 p.m. businesses and non-profits operating in the following industries: business consulting, manufacturing, legal, real estate, property...
-
IT Support Analyst II
4 months ago
Chicago, United States Amundsen Davis Full timeJob DescriptionJob DescriptionAmundsen Davis, a full-service business law firm, is seeking a Information Technology Support Analyst II to provide both technical support and educational and consultative support to customers. The assigned person will participate in maintaining and improving the timeliness and quality of technology support given to all...
-
Support Specialist II, Service Desk
3 weeks ago
Chicago, United States Cresco Labs Full timeJob DescriptionJob DescriptionCOMPANY OVERVIEWCresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our...
-
Client Services Associate
4 days ago
Chicago, Illinois, United States The Trade Desk Full timeAbout The Trade DeskThe Trade Desk is a leading media buying platform that helps global brands and their agencies deliver a more insightful and relevant ad experience for consumers. Our platform sets a new standard for global reach, accuracy, and transparency in digital media.Client Services TeamThe Client Services team at The Trade Desk focuses on growing...
-
Client Services Associate
1 week ago
Chicago, Illinois, United States The Trade Desk Full timeAbout The Trade DeskThe Trade Desk is a leading global technology company that empowers brands and their agencies to deliver a more insightful and relevant ad experience for consumers. Our media buying platform helps brands deliver a more insightful and relevant ad experience for consumers, setting a new standard for global reach, accuracy, and...
-
eDiscovery Analyst II
3 months ago
Chicago, United States Taft Stettinius & Hollister LLP Full timeTaft is currently seeking an eDiscovery Analyst II to join our team in our Chicago, Cincinnati, Cleveland, Columbus, Dayton, Detroit (Southfield), Indianapolis or Minneapolis office. We are seeking an eDiscovery Analyst II with 5+ years' experience to support our Chicago, Cincinnati, Cleveland, Columbus, Dayton, Detroit, Indianapolis or Minneapolis office....
-
Entry Level Service Desk
3 weeks ago
Chicago, United States C4 Technical Services Full timeEntry Service Desk Analyst Location: RemoteService Desk Analyst Summary: The Service Desk Analyst is a member of the Service Desk team. They are responsible for first level technical support of all supported applications. The will respond to user inquiries regarding incidents with applications, networks, platforms, and servers. In addition, they will answer...
-
Lvl 2 - Service Desk
1 month ago
Chicago, United States INSPYR Solutions Full timeTitle: Tier II Service Desk Location: Fully Remote Duration: Long Term Contract Work Requirements: US Citizen, Green Card Holders or Authorized to Work in the U.S. Job Description: This position will utilize TeamViewer to deliver remote user support services and work with the Ivanti ticketing system to address Incidents/Service Requests....
-
Client Services Associate
4 days ago
Chicago, Illinois, United States The Trade Desk Full timeAbout The Trade DeskThe Trade Desk is a leading media buying platform that helps global brands and their agencies deliver a more insightful and relevant ad experience for consumers. Our platform sets a new standard for global reach, accuracy, and transparency.Job SummaryWe are seeking a talented Client Services Associate to join our team. As a Client...
-
Analyst (Tier I) - End User Engineering (Help Desk)
2 months ago
Chicago, United States RKON Full timeJob DescriptionJob DescriptionAnalyst (Tier 1), End User EngineeringAbout us: RKON is an ISO27001 and AICPA SOC 2 Type II certified company that specializes in providing IT migration and transformation services for the Mergers and Acquisitions market. RKON was recently recognized as one of the 100 best places to work in IT, highlighting our competitive...
-
Enterprise Service Desk Analyst
3 weeks ago
Chicago, United States Interactive Brokers Full timeJob DescriptionJob DescriptionAbout INTERACTIVE BROKERS!This is Hybrid role (3 days in office /2 days remote)Interactive Brokers Group has been consistently at the forefront of trading innovation, starting with the invention of the first floor-based handheld computer in 1983. We pride ourselves on being primarily a technology company and challenging the...
-
Quality Assurance Analyst II
3 weeks ago
Chicago, Illinois, United States Techlink Systems Full timeJob OverviewPosition Title: Quality Assurance Analyst IILocation: Abbott Park, IL (Onsite)Contract Duration: 12 monthsSchedule: 8:00 AM - 4:00 PMClient: Abbott LaboratoriesJob ID: ABOJPWe provide medical, dental, vision, and 401(k) benefits after 90 days of employment.Position Summary:The Quality Assurance Analyst II is tasked with overseeing bioanalytical...
-
Data Analyst II
4 days ago
Chicago, Illinois, United States American Institutes for Research Full timeAbout the RoleAmerican Institutes for Research is seeking a highly skilled Data Analyst II to join our team. As a key member of our research team, you will be responsible for analyzing and interpreting complex data sets to inform policy decisions.Key ResponsibilitiesQuery large databases, including Medicare, Medicaid, and commercial payer claims...
IT Service Desk Analyst II
4 months ago
Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world.
Sphera is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on private equity, technology and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space.
We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team of around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture.
The IT Service Desk Analyst II will serve as a technical expert of Sphera's IT Service Desk global team, participating in a variety of analytical and technical assignments that provide diagnosis, solving and documentation of IT solutions. As a key point of contact for end-users, the IT Service Desk Analyst II plays a critical role in maintaining high-quality customer service while resolving technical issues in a timely manner. This position is based in Sphera's Chicago office and will be required to provide in-person IT support as needed.
To be successful in this role, candidates should have experience with the following:
Provide friendly customer service in a courteous manner via phone, email and in personTroubleshoot, resolve and document incidents and requests in the ticketing systemMaintain users, permissions, and policies via Active Directory and ExchangeDeploy and configure user laptops and mobile devicesManage devices through Microsoft Intune including patching and policy deploymentIdentify and learn appropriate software and hardware utilized by the organizationInstall, update, and configure desktop software and hardwarePreventative maintenance of workstations, printers, and peripheralsPerform post-resolution follow-ups to help requests and incidentsProvide end-user support and training of tools and systemsCollaborate with other IT Teams and external vendors on projects and incidents when requiredExperience:
3-5 years prior experience working on a IT Service Desk or a comparable IT technology teamWorking knowledge of ticketing systems such as SolarWinds Service Desk, ServiceNow, Zendesk, or JiraAbility to manage time effectively and a basic understanding of project managementExtension experience administering Microsoft 365, including Intune device managementMaintaining inventory lists for physical assets and licensingWindows PowerShell experience, including automation scripts (or relevant scripting experience)Knowledge of Windows 10/11, Mac OSX, Android, and iOS devicesStrong interpersonal and communication skills both verbal and writtenMotivated problem-solver capable of working independently and as part of a global teamExperience with IT security controls and best practices
Education:
Bachelor's Degree preferred
CompTIA - IT fundamentals or A+ certification preferred
Microsoft 365 Certified: Modern Desktop Administrator Associate preferred
Sphera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
#J-18808-Ljbffr
