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Key Holder: Staten Island
4 months ago
Job DetailsJob LocationBHC Staten Island - Staten Island, NYSalary Range$17.00 - $19.00 HourlyDescriptionPosition SummaryAs a Key Holder, your focus is on the customer while maintaining inventory and operating efficiencies to ensure all customers are receiving high levels of customer service. This position is in preparation for an assistant manager position and will require managing the store independently when scheduled as the manager on duty. The Key Holder position provides leadership for the staff by maintaining the highest level of store standards. In addition to responsibilities as a Sales Associate, the Key Holder position takes an active role in training staff, overseeing store openings and closings, and protecting the store assets by maintaining operational policies and procedures. Job FunctionsUse the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interactionBe customer ready whenever you are on the stage/sales floorRecommend related items when appropriate and executes S.A.L.E.S. processMaintain awareness of all promotions and advertisementsExecute the daily operational, day-to-day goals and priorities assigned by store managementAssist in the training and development of peersActively participate in daily huddle meetingsUphold merchandising and store cleanliness standardsParticipate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organizedGreet every customer you make eye contact with, anywhere in the storeKnow the proper way to answer the telephoneBe alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisorAdvise store management of any pricing errorsBe proficient at executing all store services, such as mixing paint, cutting glass, pipe, and keysEnsure all shipments are packed out in its proper home and all overstock is awayPartnering with store management, coach all store staff on inventory management best practices as they apply to each persons job dutiesPartnering with store management help to train visual merchandiser(s) to maintain and update plan-o-grams throughout the storeReview daily, W.E.A.D. (Walk Every Aisle Daily), appearance of in-store and window displays and end caps and oversee necessary changes to improve overall presentationMonitor all store transfers and expedite all outstanding transfersResponsible for opening and closing the store and securing all store assetsProcess damaged and defective goods in a timely and accurate mannerProtect company assets by following all loss prevention procedures; train staff on sameMaintain an open and positive relationship with store management teamAddress all safety concerns immediatelyUpdate store management team about the progress of the store and staff on a regular basisBe a positive, consistent, and respectful role model; communicate positively regarding store management and company strategies; develop and support a positive attitude toward Costellos Ace HardwareEnsure company/store policies and procedures are communicated in a timely manner and adhered to accordinglyPhysical RequirementsEssential Physical AbilityFrequencyRequirementWalkingFrequentFlat surfaces from point to pointStandingConstantAll work performed on feetSittingNoneStoopingFrequentTo pick up cartons at floor levelReachingFrequentTo a height of 6 feetLiftingFrequentUp to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortablyHand DexterityFrequentMust be able to use at least one hand to operate register and complete paperworkPushing/PullingFrequentMove hand jacks from place to placeCarryingFrequentUp to 50 lbs., up to 10 feet, occasionally moreClimbingIn-frequentStairs in storage rooms; laddersVisionConstantRead labels, recognize boxes, safety in workingHearingConstantSafety SignalsQualifications:Other Requirements:Strong leadership skillsAbility to work in a fast-paced, demanding environmentExcellent organization skillsStrong written and verbal skillsMust have reliable transportationMust be willing to work in a team, as well as independentlySense of urgency and follow through are essentialPrior work experience in a retail environment and prior management experience.Costello's offers competitive wages and benefits, including:Major Medical, Dental, Vision Insurance, Short Term Disability & Prescription Coverage for Eligible EmployeesFlexible Spending Account "FSA"Dependent Care FSAGenerous Vacation TimePersonal Time6 Paid Holidays401(k) PlanCompany Contribution to Retirement Savings PlanGenerous employee discount programs. Bellmore Home Center, Inc. d/b/a Costello's Ace Hardware is an Equal opportunity Employer.
