Guest Services

4 weeks ago

Canandaigua, United States Troser Management Inc Full time

Job Type

Part-time

Description

Responsibilities:

  • Proficient knowledge of resort operations, policies, procedures, and products
  • Answer phones and communicate with guests resort policies, procedures
  • Use of POS system to sell resort product
  • Keep a neat and clean workstation
  • Resolve inquiries/issues in a timely and professional manner
  • Engage with guests to ensure an exciting experience and lifelong memory
  • Remain focused in a very busy environment
  • Provide exceptional customer service and ensure general knowledge of mountain operations to best assist customers
Requirements

Qualifications:
  • 18 years of age or older and prior work experience
  • Ability to accurately complete transactions using POS system
  • Knowledge of snow sports preferred
  • Prior cash handling experience
  • Able to handle stress and remain composed both with guests and staff
  • Must have excellent verbal communication and customer service skills
Hours:
  • Hours of employment are dependent on business demands
  • Must have weekend and evening availability and flexible weekday availability


Starting Rate: 15.50

Salary Description

$15.50 - $16.00/hr.

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