Retail Customer Services Representative

11 hours ago

Littleton, United States North Country HealthCare Full time
About NCHHHA:

North Country Home Health & Hospice Agency (NCHHHA), based in Littleton, NH, serves residents of Coos and Grafton Counties. Compassionate, patient-focused services include Home Care, Palliative Care, and Hospice Care. Home care offerings include, but may not be limited to, skilled observation and assessment, nursing care management, disease management, surgical aftercare, wound care, injections and IV therapy, maternal and baby health, pediatric care, rehabilitative services, and therapeutic assessment and rehabilitation planning specific to the home. Palliative care services include in-home consultation with a provider and/or Medical Social Worker, advanced care planning, symptom management recommendations, social and spiritual support, and bereavement and grief support. Hospice care includes a certified hospice nursing assessment, 24/7 clinical support, in-home provider visits for pain and symptom management, medical supplies, equipment and hospice medications, volunteer support and companionship, social and spiritual support, and bereavement and grief support. A proud partner of North Country Healthcare (NCH), NCHHHA is a Medicare-certified, non-profit organization and a member agency of the Home Care Association of NH.

About North Country Healthcare (NCH):

North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve.

North Country Healthcare is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources department at the affiliate to which you are applying.

POSITION SUMMARY:

The Customer Service Representative must be knowledgeable of all equipment and supplies provided by Home Medical and uphold its standard for excellence. Responsible for competently and efficiently performing all tasks relative to the order intake process in a friendly, professional manner. Responsible for knowledge of third-party reimbursement issues.

ESSENTIAL QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent preferred.

Licensure: N/A

All employees and contracted staff will have either successful completion of an American Heart Association* accredited course in Basic Life Support (BLS) (for clinical staff), or Heartsaver CPR AED (for nonclinical staff), and renewal on a regular basis, with up to a three-month grace period after the expiration date.

Certification(s): N/A

Skills: Able to function as a polite and cooperative team member with a positive attitude. Good computer skills are preferred. Good oral and written communication skills. Must be detail-oriented. Able to work independently with minimal supervision. Able to handle multiple tasks with numerous interruptions. Able to maintain confidentiality.

Work Experience: Medical Office Experience or Health Insurance Authorization experience preferred.

ESSENTIAL FUNCTIONS

1. Balance till daily and assist with bank deposit preparation as needed.

2. Answer incoming calls, take customer orders, and key orders into the computer as appropriate.

3. Maintain open communications and confidentiality with customers and referral sources.

4. Respond to customer questions and concerns.

5. Assist walk-in customers with retail sales and orders and know supplies, prices, and reimbursement.

6. Obtain insurance information and verify it according to company guidelines.

7. Prepare appropriate documentation for billing e.g. history of CMN's/waiver.

8. Key all documentation into the computer verify all information for completeness and accuracy.

9. Be familiar with the order confirmation process and provide back-up as needed.

10. Assist in maintaining inventory and presenting a well-organized retail area.

11. On-call per company policy

12. Responsible for attendance at in-store in-services and to attend other in-services per company or manager's request.

NON-ESSENTIAL FUNCTIONS

1. Performs additional duties as assigned.

2. Adheres to facility Values, Service Excellence and Standards of Excellence.

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