Sales Customer Experience Associate
3 weeks ago
Are you passionate about creating exceptional customer experiences? Green Front Furniture, a leading destination for unique and high-quality furniture, is seeking a Sales Customer Experience Associate to join our team in Farmville, VA. This floater position will support sales teams across various buildings, helping customers make thoughtful furniture selections and ensuring every interaction reflects our commitment to excellence.
Key Responsibilities
- Assist sales teams across multiple locations to provide outstanding customer service.
- Guide customers in selecting furniture that fits their style and needs.
- Serve as a trusted advisor, delivering an excellent customer experience from start to finish.
- Multitask effectively to support multiple customers and team members simultaneously.
- Work independently and collaboratively with sales colleagues to meet goals and ensure a smooth customer journey.
- Handle challenges, stress, and rejection with resilience, always striving to find the best solutions.
- Maintain a strong understanding of customer needs, Green Front's mission, and adaptable sales strategies.
- Customer Service/Retail Experience: Previous experience in customer-facing roles required; retail furniture sales is a plus.
- Flexibility: Available to work Saturdays and holidays as required.
- Technical Skills: Proficiency in Microsoft Office and Google Workspace; familiarity with ERP and POS systems preferred. Experience with NetSuite is a major plus.
- Interpersonal Skills: Approachable, empathetic, and passionate about delivering excellent customer service.
- Team-Oriented: Able to work collaboratively in a fast-paced environment.
- Problem-Solving: Skilled at managing stress and turning challenges into positive outcomes.
- A supportive and collaborative team environment.
- Opportunities for growth within a dynamic and customer-focused organization.
- The chance to work with unique, high-quality furniture in a renowned retail setting.
If you're customer-focused, adaptable, and driven to provide the best possible experience, we'd love to hear from you
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