Customer Service Representative

2 months ago

Arlington, United States MEI Group Inc Full time
Customer Service Representative - Corporate Office

Mei Group is searching for a Customer Service Representative (CSR) for our corporate office and the CSR position will be responsible for taking inbound calls on current customers and initiated outbound calls to complete a welcome call on new purchases.

Job Description:
  • Prior experience in customer service or a call center environment preferred.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills and the ability to effectively interact with customers and
    colleagues.
  • Empathy, patience, and the ability to remain calm under pressure.
  • Proficiency in using computer systems and CRM software.
  • Ability to multitask, prioritize tasks, and manage time effectively.
  • Flexibility to work varying shifts, including evenings and weekends as business need
    requires.
  • Commitment to providing exceptional customer service and representing the company in a professional manner.
Qualifications:
  • Excellent verbal and written communication skills are essential for effectively interacting with
    customers over the phone, via email, or through online chat platforms.
  • CSRs must be able to convey information clearly and professionally.
  • Prior experience in customer service, whether in a call center or another customer-facing role,
    is preferred.
  • CSRs need to be empathetic and patient when dealing with customers, especially those who
    may be frustrated or upset.
  • The ability to listen actively and demonstrate understanding is
    crucial for resolving issues satisfactorily.
  • CSRs should be adept at identifying customer problems or concerns and finding solutions
    quickly and efficiently.
  • This may involve troubleshooting technical issues, addressing billing
    inquiries, or resolving product-related issues.
  • The call center environment is to be fast paced, with CSRs handling multiple inquiries
    simultaneously.
  • The ability to multitask, prioritize tasks, and manage time effectively is essential for success in this role.
  • CSRs need to be comfortable using computer systems, customer relationship management.
  • (CRM) software, and other tools and applications relevant to their job duties.
  • Training is provided, but basic proficiency in using technology is expected.
  • Call center environments can be dynamic, with policies, procedures, and customer inquiries
    changing frequently.
  • CSRs should be adaptable and able to quickly learn and adjust to new
    information and processes.
  • While CSRs often handle customer inquiries independently, they also need to collaborate with colleagues and supervisors to resolve more complex issues or escalate concerns as needed.
    Being a team player is important.
  • CSRs must accurately record customer information, document interactions, and follow
    specific protocols and procedures.
  • Attention to detail helps ensure that customer records are
    complete and accurate.
  • CSRs represent the company to customers, so professionalism in demeanor, language, and
    appearance is crucial.
  • This includes being courteous, respectful, and maintaining a positive
    attitude, even in challenging situations.
  • Call center schedules may include evening and weekend shifts.
  • CSRs should be willing to accommodate varying schedules based on business needs.
Schedule:
  • On-Site
  • Full-Time
  • 8-hour shift
  • Day shift
  • Monday to Friday
  • Overtime
  • Every other Saturday

Compensation: $16.00 hourly plus weekly incentives up $150.00

Benefits:

We are proud to offer an exceptional range of benefits to our employees. Our comprehensive benefits package includes Health, Life, Dental, and Vision Insurance, as well as a 401k plan. Additionally, we provide paid holidays and personal time off (PTO) to support work-life balance and personal well-being. Free gym on site

Perks:

At MEI, we prioritize the health and convenience of our employees. That is why we offer Teladoc, a service that grants our staff 24/7 access to medical professionals. With Teladoc, employees can obtain prescriptions, receive medical guidance, and consult with doctors over the phone, eliminating the need for physical doctor visits in many cases.

Furthermore, we understand the importance of maintaining an active and healthy lifestyle. That is why we provide a fully equipped onsite gym for our employees. Our corporate gym encourages physical well-being and promotes a healthy work-life balance.

About Us

MEI Group is a privately owned group of companies based in the Dallas-Ft. Worth (DFW) region. With a resolute workforce of over three hundred talented individuals, we have been successfully operating since 1992, serving as a pillar of expertise and excellence in our industry. Throughout our extensive history, we have built a solid reputation for our unwavering commitment to quality and expertise. The MEI Group consists of a total of eight dealerships that operate under the buy here pay here model. This means that customers have the advantage of purchasing their vehicles directly from us and obtaining financing in-house. With our integrated approach, we aim to simplify the car-buying experience and offer flexible financing solutions to meet the needs of our valued customers. MEI Finance is the provider of in-house financing for the MEI Group. With our specialized financing services, customers have the convenience of obtaining financing directly through MEI Finance when purchasing vehicles from any of our locations. By offering in-house financing, we aim to streamline the financing process and provide tailored solutions that meet the unique needs of our customers.

Join the MEI team and enjoy the benefits of collaborating with a reputable company that values its employees' health, well-being, and work-life balance

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