Patient Service Representative Trainer
3 weeks ago
Job Type Full-timeDescriptionOrthodontic Experts is a successful and fun orthodontic practice with 24 locations that service Illinois, Wisconsin and Indiana. This year we are on track to open additional offices and we are looking for the best of the best to join our teamExplore the role of Patient Service Representative (PSR) Trainer and become a part of a company that is dedicated to changing the lives of our patients, one smile at a time. With strong training and communication skills, the PSR Trainer will oversee full cycle training of our team members in our Headquarters, based out of Des Plaines IL. The PSR Trainer will also complete on site evaluations for our Clinics. This role creates the foundation for strong clinical and business knowledge and future career growth in training and development.Responsibilities include, but are not limited to the following:Observe and evaluate Patient Service Reps on a bi-monthly basis.Prepare training materials and train newly hired PSR.Prepare and execute follow up training for team members (PSRs)Schedule, prepare for, and conduct quarterly Patient Service Representative training sessions.Handle questions and provide information to team members.Employee should maintain a high level of professionalism.Understand and follow company policies and procedures.Contribute ideas to improve company policies and procedures.Be a company advocate.Must be comfortable providing feedback to evaluated team member in a professional manner.Work with other departments on developing training materials (videos, quizzes, presentations, etc.)Work with other departments on improving and/or developing policies and procedures to improve patient experience in the clinics and with the support team.QualificationsHigh school degree or GED equivalent.1 Year experience in training.3 years of Client Service in an office setting.Preferred experience with computer programs (Microsoft Office, Patient Management Systems, Google suites, etc.).Experience developing and assembling training materials.Working Hours/LocationMonday-Friday 8:30AM-5:00PM or follow clinic hours for the day.Occasional Saturdays 7:40AM-1:00PMSome HolidaysHeadquarters and in clinics during training and evaluationBenefits and PerksMedical, Dental, Vision, and Life InsurancePaid Time OffShort-Term DisabilityEmployee Assistance ProgramHealth Savings AccountDependent Care Account401(k) and matchingIdentity Theft Protection - LifeLockMetLawPet InsuranceFree and discounted Orthodontic TreatmentJob Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountHealth insuranceHealth savings accountLife insurancePaid time offReferral programTuition reimbursementVision insuranceSchedule:8 hour shiftMonday to FridayWeekend availabilityEducation:High school or equivalent (Preferred)Experience:Training: 1 year (Preferred)Customer relationship management: 2 years (Preferred)Willingness to travel:25%
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Patient Service Representative Trainer
2 weeks ago
Des Plaines, United States Orthodontic Experts LTD Full timeOrthodontic Experts is a successful and fun orthodontic practice with 24 locations that service Illinois, Wisconsin and Indiana. This year we are on track to open additional offices and we are looking for the best of the best to join our team!Explore the role of Patient Service Representative (PSR) Trainer and become a part of a company that is dedicated to...
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Patient Service Representative Trainer
2 weeks ago
Des Plaines, United States Orthodontic Experts LTD Full timeOrthodontic Experts is a successful and fun orthodontic practice with 24 locations that service Illinois, Wisconsin and Indiana. This year we are on track to open additional offices and we are looking for the best of the best to join our team!Explore the role of Patient Service Representative (PSR) Trainer and become a part of a company that is dedicated to...
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Patient Service Representative Trainer
2 weeks ago
Des Plaines, United States Orthodontic Experts LTD Full timeOrthodontic Experts is a successful and fun orthodontic practice with 24 locations that service Illinois, Wisconsin and Indiana. This year we are on track to open additional offices and we are looking for the best of the best to join our team!Explore the role of Patient Service Representative (PSR) Trainer and become a part of a company that is dedicated to...
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Patient Service Representative Trainer
6 days ago
Des Plaines, United States Orthodontic Experts Ltd Full timeJob Type Full-time Description Orthodontic Experts is a successful and fun orthodontic practice with 24 locations that service Illinois, Wisconsin and Indiana. This year we are on track to open additional offices and we are looking for the best of the best to join our team! Explore the role of Patient Service Representative (PSR) Trainer and become a part of...
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Patient Service Representative Trainer
2 weeks ago
Des Plaines, IL, United States Orthodontic Experts LTD Full timeOrthodontic Experts is a successful and fun orthodontic practice with 24 locations that service Illinois, Wisconsin and Indiana. This year we are on track to open additional offices and we are looking for the best of the best to join our team!Explore the role of Patient Service Representative (PSR) Trainer and become a part of a company that is dedicated to...
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Des Plaines, Illinois, United States Illinois Bone and Joint Institute LLC Full timeJob OverviewAre you a Certified Athletic Trainer eager to enhance your expertise?The Illinois Bone and Joint Institute (IBJI) values Athletic Trainers from diverse backgrounds, providing enriching professional and personal experiences daily. Our patient-first collaborative approach ensures exceptional care by fostering strong relationships between referring...
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Patient Access Representative
5 days ago
Des Plaines, Illinois, United States Regional Women's Health Group Full time**Job Summary**A Regional Women's Health Group is seeking a highly skilled and detail-oriented Patient Service Representative to join our team. As a Patient Service Representative, you will be responsible for providing exceptional patient care and support to our patients and medical staff.**Key Responsibilities:**Promptly and professionally answer telephone...
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Patient Service Representative
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Customer Service Representative
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Des Plaines, Illinois, United States Unique Repair Service Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Unique Repair Services. As a key member of our call center team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesPromptly answer calls and respond to customer inquiries in a...
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Des Plaines, Illinois, United States Unique Repair Service Full timeCustomer Support Specialist Are you seeking a role where communication is key? Join our vibrant team as a Customer Support Specialist. In this position, you will represent our organization, managing incoming calls from clients and delivering exceptional service. This is not your typical call center role. Become a part of our team at Unique Repair Services,...
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Patient Service Representative- OBGYN- 32hrs hours
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Des Plaines, United States Advocate Health Full timeAddress: 77 Rand Rd, Des Plaines Office Hours: 6:45am-7pm, Monday-Friday. No weekend or Holidays Major Responsibilities: Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other...
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Customer Service Representative
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Des Plaines, United States Unique Repair Services. Inc. Full timeJob DescriptionJob DescriptionCustomer Service RepresentativeAre you looking for a job where you can talk and walk the walk? Look no further! We're hiring Customer Service Representatives to join our fun and friendly team.As a Customer Service Representative, you'll be the voice of our company, handling calls from customers and providing them with...
