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Customer Care Representative

4 months ago

Estero, United States Lennar Homes Full time

Overview:

Welcome Home Build your career with Lennar

As one of the nations largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.

At Lennar, Everythings Included in our homes, and Everyones Included on our team. Our Everyones Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.

Title of Position: Customer Care Representative

The Customer Care Representative responds to and handles customer care requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, issuing service requests and purchase orders, expedite repairs and ensure homeowner satisfaction.

Responsibilities:
  • Manages completion of quality home repairs within standards set by company and industry specifications.
  • Respond to homeowner service calls as assigned by the Customer Care Regional Call Center, Customer Care Coordinator and/or Customer Care Area Manager.
  • Contact homeowner within 24 hours and inspect calls within 72 hours after receiving service request.
  • Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner.
  • Monitors business partners work for completion and satisfaction of repairs.
  • Open and close Web Requests, Service Requests and Work orders, as needed.
  • Completes minor home repairs; obtains customers approval/signature for completed service requests.
  • Monitors status reports for accuracy.
  • Expedites emergency repairs.
  • Assists in maintaining community standards.
  • Perform Demonstrations, Celebrations and 30 day post close homeowner walks.
  • Participates in rotation of After Hour On Call.
Qualifications:
  • Minimum High School or GED required
  • Minimum 2 years customer service experience required, preferably with a homebuilder
  • Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction
  • Able to analyze problems, determine solutions, and produce desired outcome
  • Intermediate to advanced PC skills (Microsoft Word and Excel)
  • Excellent verbal and written communication skills
  • Must possess professional attitude to represent company in a positive manner
  • Valid Drivers License and good driving record

Contacts

Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners. Regular contact with the general public. Frequent external contacts where matters discussed require resourcefulness, patience, clarity and tact.

Physical Requirements

Some office work which may require the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 50 pounds or less. Finger dexterity is required to operate a computer keyboard and calculator. Able to drive a vehicle.

This description outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties of the associates.

FLSA Status

Non - Exempt

Lennar Core Values

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, shareholders, and community.

Life at Lennar

Lennar recognizes our associates are the heart of the companys success. Learn new skills, build your path, and become an integral part of the Lennar Family.

When You Join:

  • Health Insurance - Medical, Dental & Vision
  • Vacation 3 weeks of vacation per year to start
  • Holidays, Sick Leave, & Personal Days
  • 401(k) Savings Plan with company match
  • Paid Maternity & Bonding Leave
  • New Hire Referral Bonus Program
  • Product Purchase Discount for Associates
  • Associate Assistance Plan
  • Everyones Included Day - In the spirit of inclusion, diversity, and caring for our community, Lennar encourages our Associates to take a day to connect, reflect and inspire those around us, in a way that is uniquely important to you.
  • And More

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Type:
Regular Full-Time