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Host Training Manager

4 months ago

Birmingham, United States Hellolanding Full time

**Host Training Manager**

at Landing Birmingham, AL ****About the Role:****

Were redefining home, and setting a new standard of living. One apartment at a time. Landing membership grants access to a global network of fully finished apartments with flexible leases and streamlined, custom, all-inclusive amenities that allow for living easy and moving freely. Because settling in shouldnt have to mean settling down. Founded in 2019, Landing was created by some of the best minds in modern entrepreneurship and has been backed by top venture capitalists. Currently operating in top cities nationwide, Landing is taking off.

We are looking for a Host Training Manager to join us at Landing In this role, to you will assist with onboarding and training of all new hires and provide ongoing support to employees and contractors as needed.

****About the Team:****

Youll join a team of talented individuals that are building a startup to improve the way people live and will be able to make all kinds of things happen without limits. This role is part of the Host Operations team and will work closely with our Director of Host Experience, Host Experience and Turnover specialists, as well as Host Education and engagement teams.

****What Youll Do:****

* Develop digital educational and training materials for new hires

* Organize and lead seminars about product features, Live Operations and Customer Support best practices

* Identify individual and team skills gaps for continued education opportunities

* Schedule regular training sessions to be performed weekly, bi-weekly or monthly

* Ensure new hires take on basic training courses, including communication and troubleshooting skills

* Collaborate with managers and encourage on-the-job coaching

* Assess the impact of each educational course on team member performance

* Maintain updated records of training curriculum and material

****What You Need:****

* 3+ years of customer support, live-operations, training, or related experience

* Familiarity with interactive learning activities

* Excellent communication and presentation skills

Landing is revolutionizing apartment living by providing our members the most streamlined end-to-end platform with access to tens of thousands of furnished and unfurnished apartments in over 200 cities, and counting, that renters can book in just minutes. Our flexible leases allow members to realize more freedom and opportunities in life. Switching between apartments is simple, and does not require a security deposit, broker fee, or additional months' rent. You can manage every part of the Landing experience in a single, centralized app, which includes paying rent or scheduling regular cleanings with the touch of a finger.

Our headquarters, located in Birmingham, Alabama, is supported by our San Francisco, California office as well as Landing employees who live and work all over the country. In addition, Landing manages distribution centers across the U.S. that work to deliver and manage furnishings within our tailored homes. Our host network, comprising roughl y 2,000 professionals, complement these areas by working directly with members to ensure their happiness and maintain comfort.

Join our rapidly expanding team to work on product, design, supply chain, operations, marketing, engineering, interior design, sales, legal, people, and finance to create more freedom and opportunities for renters across the U.S.

****Our Leadership Principles:****

At Landing, we use our Leadership Principles every day - whether were discussing new projects, deciding the best solutions for our members, or brainstorming a new product feature. We believe these shared values foster the best results.

Landing is a dynamic, fast moving, customer first organization whose core values are authenticity, ownership, a service-first mindset, and entrepreneurship. To be successful in creating the best experience for both our members and team members, were building a culture that thinks big, is hands-on, and solves problems at hyper warp speed. We are doers that do more with less and were constantly looking to raise the bar. Come enjoy the journey with us as we shake up the way people think about renting

****Benefits & Perks:****

Landing aims to create a workplace that fosters both personal and professional growth. Our benefits include, but are not limited to:

* Solid compensation package + stock options

* Comprehensive benefits - medical, dental, and vision + pre-tax commuter & FSA

* Weve got you covered with our 401(k) plan

* Feel relaxed with super generous paid-time-off

* Grow with us - opportunities for upward mobility

* Explore & travel comfortably - 7 free nights in a Landing home per year

* Live with Landing - employee perks for temporary or indefinite stays

*Landing provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.*

Location (City) * **U.S. Equal Opportunity Employment Information (Completion is voluntary)**

Individuals seeking employment at Landing are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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