Customer Service Representative

4 months ago

Willard, United States Sutton Bank Full time

First point of contact for most customer interactions that occur within the branch. Work as a member of a cohesive team to process a variety of transactions to include: deposits, withdrawals and payments. Responsible for cash assigned, balancing standards and maintaining the integrity of the line. Follow policies and procedures to maintain compliance. Provide exceptional customer service with each interaction. Exercise good judgment when performing job functions to safeguard the assets of the bank and the customer.

Greet customers, identify their business need, complete request and answer questions.

Research issues and correct discrepancies.

Accept and process cash item deposits, savings deposits and withdrawals.

Process loan, credit card and utility payments.

Redeem and sell savings bonds.

Reconcile night deposits and mailed-in transactions.

Oversee the vault and ATM when assigned.

Follow all cash handling procedures to ensure proper balancing and all money is properly secured and accounted for.

Complete and process holds/CTR's as required.

Ensure that all safety and security measures are being maintained at all times. Follow proper dual control measures when required. Complete logs and assist with audits. Maintain the security of personal keys and assigned codes.

Cash checks.

Maintain assigned cash levels. Balance drawer. Research any over and short issues.

Adhere to customer service standards.

Sell gift cards and other bank services. Identify cross sell opportunities and refer to Personal Banker for follow-up.

Utilize back office capture to send transactions to corporate. Reconcile any balancing issues.

Maintain flexibility in scheduling to work all hours and locations within the market(s).

Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, pregnancy, disability or protected veteran status.

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