Order Entry Specialist
2 weeks ago
Position Overview
The ideal candidate will provide critical support to the sales team by managing sales orders, updating customer records, coordinating with other departments and addressing customer inquiries. This role involves handling administrative tasks that contribute to efficient sales operations and seamless customer service.
Role Expectations
- Accurately enter and process sales orders into the system, verifying details and ensuring all required information is correct. Monitor order status and keep customers updated on any delays or charges. Coordinate with the logistics team to ensure timely order fulfillment.
- Provide customer support responding to inquiries regarding order status, product availability, pricing and general information. Address and resolve any customer complaints or issues in coordination with the manager and the sales team. Maintain strong customer relationships by ensuring prompt and accurate responses.
- Prepare and maintain sales documentation, such as order confirmations, invoices and delivery notes.
- Collaborate with Purchasing department for back-ordered, special orders and future action items and with Accounting department as necessary.
- Support sales team as needed by tracking records in the CRM system to ensure data accuracy, provide administrative support and coordinate between departments to streamline communication for the sales team.
- Identify opportunities to improve order processing, customer communication and team efficiency
Core Competencies
- Associate or bachelors degree in business, sales or a related field (preferred)
- Prior experience in a back-office, administrative or sales support role (1-2 years preferred)
- Experience using SAP and MS Office
- Familiarity with CRM is a plus
- Strong organizational, time-management and multitasking abilities
- High level of attention to detail and accuracy
- Team oriented with a proactive approach to collaboration
- Excellent interpersonal, verbal and written communication skills
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