Customer Success Manager

2 weeks ago

Portland, United States Arctic Glacier Premium Ice Full time
WE ARE ARCTIC GLACIER

Sure, we have exciting job opportunities, but being a "people first" organization we also offer competitive compensation, rewarding work, and a clear vision of doing the right thing - by our customers and employees. Our team is solution and safety oriented, going above and beyond for our customers, and in turn they get the support of the company. We pride ourselves on having a trustworthy atmosphere, where our team feels empowered to do their best.

Based out of our Portland facility, this position is responsible for managing all aspects of the sales and marketing activities within the Pacific Northwest region which includes maintaining relationships with existing customers, creating new ones and building those relationships to aid in meeting and exceeding revenue targets for the region. Working closely with the Operations/Distribution teams is vital for success in this role.

Salary range - $68K - $75K DOE

KEY RESPONSIBILITIES:
  • Retain existing local retail chain and large independent business and building loyalty.
  • Provide quarterly business action plans to address opportunities.
  • Work closely with the field sales organization with prospecting potential new business.
  • Sell the value proposition of partnership with Arctic Glacier.
  • Work cross-functionally with the operations team to support customer service excellence.
  • Assist with customer request and placement of ice merchandiser equipment.
  • Assist with coordinating Seasonal Special Events.
  • Support the national customer strategy on a local level with National and Super Regional Chains.
  • Execute the significant growth pipeline that exists.
  • Support the Region to meet and exceed annual new business targets.
CANDIDATE QUALIFICATIONS
  • Outside sales experience working with existing and prospective customers.
  • Understands the retail landscape in the region marketplace.
  • Experience working in the Consumer-Packaged Goods (CPG) industry.
  • Extensive experience working within a Direct Store Delivery (DSD) operation
  • Strong analytical and problem-solving skills.
  • Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities.
  • Excellent written and verbal communication skills.
  • Prefer experience with a CRM platform.
  • Proficient in Microsoft Office products.

TRAVEL:

This role will spend most of their time in the field driving throughout OR & WA areas. The individual will need to spend time in the markets surrounding each of our branches, Seattle/Tacoma, Kennewick (Tri-Cities), and Medford which may will require overnight stays from time to time, probably 10-15%.

CORE COMPETENCIES

Collaborative | Our attitude makes the difference, and the results show

Reliable | We do what we say we will do by the time we say it will be done

Solutions-Oriented | We persevere and look for the answer, not the blame

Speed to Execution | We work quickly to efficiently achieve our goals and objectives

Safety Oriented | We do the right things to keep our employees,
customers, and the public safe

CORE VALUES

People First | Action | Customer Commitment | Teamwork | Trust

EEO:

Arctic Glacier values a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal/country, state/province, or local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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