Hospitality & Sales Associate, Part-time

1 month ago

Portland, United States Ste Michelle Wine Estates Full time

As a pioneer in Oregon, Erath wines are an expression of the land that the winery has cultivated for more than 50 years. Erath is seeking an enthusiastic, goal-oriented person to join our team as a Tasting Room Associate. Our Tasting Room team is essential in creating favorable impressions of Erath in our urban tasting room located in Portland's historic Pearl District. Through interactions with guests in the tasting room and at private and public events, the role requires a strong desire to develop and share knowledge of fine wines and winemaking. Weekend and evening availability is required.

The Oregon brands of A to Z Wineworks, REX HILL and Erath are proud to be a part of Ste. Michelle Wine Estates (SMWE). Established 20, 40 and over 50 years respectively, these three wineries have independently earned reputations for creating classic Oregon wines of quality and value. Together with SMWE's California and Washington wineries, our group of wineries include some of the finest wines in the world and we truly value our vineyards and the art of winemaking. This focus has resulted in our ability to offer our consumers extraordinary and distinctive wines from some of the best regions in the world.

Job Responsibilities Include:

Brand Experience

  • Welcome all guests in a professional and cheerful manner.
  • Manage individual and group tastings, educating guests on the wines and winemaking process.
  • Present tastings and conduct guest interactions.
Tasting Room Operations
  • Participate in daily operations of tasting spaces; assist as needed or assigned with set-up, stocking of supplies, etc.
  • Maintain general appearance of tasting spaces to provide a brand-appropriate guest experience.
  • Participate in ongoing sales and wine education to ensure knowledge and skills are appropriately honed.
Communication
  • Review daily appointment schedule to understand the needs of the tasting room.
  • Work in cooperation with the hospitality all staff to achieve service and sales goals.
  • Provide regular updates to management Consumer Sales & Hospitality Manager, noting any guest compliments or dissatisfaction.
Position Requirements:
  • A high level of curiosity and a desire to develop and share knowledge of fine wines and the winemaking process.
  • Poised under pressure, thrives in a fast-paced environment, energetic, enthusiastic team player, with a healthy dose of good humor.
  • Presence of mind, an eye for details, and the ability to tailor compelling communication to a varied audience.
  • Cares deeply about the customer experience and understands how to combine service with sales skills to achieve goals.
  • High school diploma or equivalent minimum requirement; associate's degree preferred.
  • Prior experience in hospitality or hosting, Point of Sale (POS) systems preferred, able to stand for extended periods of time, and lift, carry and rotate 45 lbs. on a regular basis.
  • Bilingual English & Spanish speaker preferred.
  • Schedule flexibility needed for weekend, holiday and evening shifts.
  • Must be a minimum of 21 years of age, hold a valid OLCC card, and have reliable transportation for offsite events.
Your Compensation:

$17 per hour + tips & commissions

At Ste. Michelle Wine Estates we believe in paying our employees equal pay for equal work. Individual offers are made dependent upon a candidate's prior experience and education level as it pertains to the role.

The Company

At Ste. Michelle Wine Estates we believe in paying our employees equal pay for equal work. Individual offers are made dependent upon a candidate's prior experience and education level as it pertains to the role.

Benefits at Ste. Michelle Wine Estates:

We offer leading programs that inspire and reward superior performance and foster an inclusive, diverse, and healthy workforce.
  • Holiday pay for holidays worked.
  • Generous Employee Wine Discounts

Erath Winery is proud to be a part of Ste. Michelle Wine Estates (SMWE), a collection of distinctive wine estates located in Washington and Oregon. Our group of wineries include some of the finest wines in the world and we truly value our vineyards and the art of winemaking.This focus has resulted in our ability to offer our consumers extraordinary and distinctive wines from some of the best regions in the world.

Ste. Michelle Wine Estates is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class.For more information, see the EEOC's "Equal Employment Opportunity is The Law" poster.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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