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Senior Solutions Consultant

3 months ago

San Francisco, United States Flexport Full time

Make information exchange in global trade easy for everyone by efficiently, securely and reliably connecting the Flexport Platform with the external Global Trade Ecosystem. The opportunity: We are looking for a talented Solutions Consultant to join our team In this role you will bridge the gap between Operations and Engineers to ensure the successful design, development, testing, deployment, and ongoing utilization of integrations with our suppliers and vendors.

Integrating our best in class platform seamlessly with our logistics partners is a critical component of our strategy. Our integrated solutions bring end to end automation in the information exchange that is required between us and our partners, eliminating slow and error prone manual workflows. This requires the Flexport platform to be fully integrated with Air Carriers, Ocean Carriers, Rail carriers, Trucking partners, Warehouse operators and other logistics partners and global trade data providers. The success of our team is measured by the extent to which information exchange between Flexport and our logistics partners is reliably and effectively automated, reducing cost to serve for our operations teams.

You will:

Proactively manage systems integration projects from inception through build and deployment

Partner with internal operations, business and technical teams to drive successful implementation and use of integrated solutions

Participate in functional requirements gathering and document project requirements and operational impact deliverables for complex integration projects

Ensure your projects are on track, status is communicated to the appropriate parties and project deployment is successful

Lead conference calls with internal operations and external parties to gather requirements, plan integrated testing and deployment

Work closely with Solutions Engineers to facilitate comprehensive testing across various functional scenarios

Facilitate Systems Integration Testing and User Acceptance Testing across end-users to receive approval prior to go-live

Create documentation for end users, technology and support teams that provides business overview and dataflow for new integrations

Assist in diagnosis of integration issues in production and aggregate feedback to recommend improvements

Share insights and lessons learned about the integrations you complete with your Flexport Ecosystem peers to continuously improve our processes and efficiency

You should have:

5+ years working in solutions consulting or a related field

Strong analytical and problem solving skills paired with a persistent, proactive, results-oriented mindset

Ability to effectively drive integrations between Flexport and our vendors through to successful completion

Work well with cross-functional teams and provide project leadership

Initiative and positive attitude with a desire to learn and seek answers independently

Ability to manage multiple priorities and projects with organizational and time-management skills

Excellent verbal and written communication

Bachelor's degree in a technical field or relevant work experience

Willingness to travel (up to 25%)

A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

Bonus points if you have:

Experience with file formats including CSV, XML or JSON

Experience with EDI ANSI X12 and EDIFACT standards for logistics industry

Experience working with APIs

Experience with data analytics, data manipulation and systems integration

#LI-Hybrid

Worried about not having any logistics experience? Don’t be Our mission is to make global commerce so easy there will be more of it. That’s why it’s important to bring people from

diverse backgrounds and experiences

together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.

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