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Customer Segment Consultant II
4 months ago
Accountable for design, analysis, execution and/or ongoing sustainment support for a program initiative within the enterprise strategy and performance goals for one of the Customer Segments (i.e. Retail, Preferred & Small Business). Provides support to senior team leader and partners with product(s) and channel(s) teams to drive execution and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals.
Responsible for design and implementation of Consumer Investments (CI) tools, tactics and processes that improve business performance through leader and in-store associate productivity. Primary scope is reporting focused on solutions for CI strategy, regulatory responses, client experience, associate experience, and platform (people, process, tech) capabilities.
Required Skills:
5+ years in role accountable for reporting and/or data analysis
Ability to use SQL to find and deliver data from various databases and platforms.
Excellent communicator with the ability to communicate, influence and collaborate with leaders and partners at executive level (vertical/horizontal)
Able to network and build and foster productive relationships with our line of business partners and other subject matter experts across the greater organization.
Self-motivated, self-directed, and organized; ability to manage priorities and changes without sacrificing quality or timelines
Ability to understand complex data requests and distil into an executable process.
Strong thought leadership, detail oriented, independent and strategic thinker with highly developed problem-solving and analytical skills including awareness of data inaccuracies and solution-focused problem solving.
Demonstrate strategic thinking skills and understanding of business, regulations, policies, and risk as it pertains to development and design.
Aptitude for learning new skills, tools, and processes to develop self and collaborate with broader team.
Ability to gather requirements, interpret business needs against data availability and document process
Desired Skills:
Experience working with Excel (PQ, PowerPivot, Advanced Formulas), Hadoop, Teradata, TOAD
Familiarity with internal data sources including MIDAS, W, SDP, CMC, OBI
Report development experience; Microstrategy expertise preferred
Experience with SQL object development and job scheduling software
Shift:
1st shift (United States of America)
Hours Per Week:
40
