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Productions Technical Analyst

4 months ago

Albany, United States Conduent Full time

About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description:

US Productions Technical Analyst

Hybrid position were you'd work onsite and remote.

Hours at Tuesday-Saturday 10am to 7pm

Full time position

Need to be able to run SQL

Production e-discovery professionals are responsible for two major functions: direct client requests and internal projects. Requests can come in from clients at any time, are prioritized in a queue based on client and litigation deadlines and are typically completed within 12 hours. Analysts on the team must be able to evaluate and execute on these requests independently, quickly, and accurately using skills acquired in training and follow the special instructions. In addition to standard requests this position is expected to work with client managers to deliver custom work, identifying areas for improvement, and using SQL to provide data analysis.

The ideal candidate would be experienced in e-Discovery, understand the EDRM model, have experience working with e-Discovery platforms (Relativity and Viewpoint), be a self-starter and be able to analyze user requirements, procedures, and problems to automate or improve existing systems. They would have excellent problem solving skills, a high degree of intellectual curiosity, analytical skills and the ability to comprehend and master complex technical challenges. Candidates should also have outstanding organization, communication and follow-through with a focus on customer service.? Finally, they should be willing to take ownership of requests, and be willing to work flexible hours to meet changing client demands.

Duties:

  • Ensure client requests are completed correctly and on time.
  • Adhere to CLCS operational guidelines and processes, to ensure work is done consistently.
  • Work with other technical departments to resolve issues with scripts used for productions
  • Work with client and project management to ensure client requirements can be met.
  • Provide senior support for off shore team.

Requirements:

  • Background in key technologies, including client/server environments, network technologies, databases and web-based technologies
  • Excellent English oral and written communications skills; ability to interact with management and co-workers, and customers.
  • Comfortable working in a Linux environment as well as Windows
  • High attention to detail. Be able to follow instructions, run perl scripts and check to see if it matches desired output.
  • Experience in query based databases: SQL, SQLplus, Oracle SQL, mySQL, MS Access
  • Ability in SQL, Excel or other BI tools for data analysis and presentation

Desired:

  • Passion to work with data & strong work ethic
  • Flexibility and adaptability to adjust to a rapidly growing, dynamic environment
  • Ability to adhere to strict deadlines and frequently work within a tight timeframe
  • Experience working with large data sets and transferring data to media. Local analyst would help with shipping media to make client deadlines.
  • Identify and communicate timelines, deliverables and key milestones for assigned work requests
  • Provide technical guidance to both internal and external clients, ensuring the most-sound technical solutions are being offered.
  • Mentoring less experienced analysts in the department


Closing:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduents ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.