Customer Success Manager, BEATS
3 weeks ago
Job ID: 2809725 | Amazon.com Services LLC This role is located in one of our approved office locations in Seattle, WA. Want to own the tactical implementation of plans and projects that create an immediate impact on customers and businesses? As a Customer Success Manager with BEATS-Amazon Vendor Services, you will work with Amazon’s top vendor partners, influencing processes and plans across their businesses on Amazon.com and improving end-customer experience. You will provide data-driven strategic insights and ensure high operational standards. Your personal engagement, relationship building, and analytical skills are key to developing a trusted advisory relationship to guide and influence vendors to achieve their strategic and tactical goals. Amazon Vendor Services Team works with Vendors who sell products such as: BEATS (Business, Electronics, Automotive, Technology, Solutions) – Business Solutions, Auto, Camera, Office, Wireless, PC & Software. Our goals include providing the best vendor experience, a rewarding Customer Success Manager experience, and ultimately to enhance the experience of our end customers. You will collaborate with a team of 6-10 Customer Success Managers to innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon’s millions of customers. The teams are supportive, engage regularly for fun events, and encourage each other in continuous improvement. Customer Success Managers have a clear path to roles across Amazon, including a direct path to Senior CSM within our team. We work hard to ensure your individual professional growth. Daily Roles and Responsibilities: Act as the primary point of contact and as the internal advocate for vendor issues, questions, requests, escalations, and concerns. Identify, advise, and execute strategic vendor priorities across marketing, merchandising, and supply chain management. Interface with multiple portals to develop product messaging on Amazon.com, monitor catalog inventory positions, and track sales performance. Analyze data from multiple sources and present recommendations to vendors on trends and opportunities. Provide support and strategic business recommendations while working with internal teams to ensure operational performance. Develop and deliver reports to vendors specific to their needs and strategic growth goals. Educate vendors on tools, policies, processes, and relevant growth opportunities through Amazon programs and products. Pitch promotional opportunities to help vendors drive revenue growth to meet their YoY goals. Engage multiple internal stakeholders to problem solve, surface defects, extract and analyze data, and drive continuous improvement for your vendors and the organization. Identify, solve, and scale process improvements across the team and broader organization. Manage challenging account goals, issues, and projects. BASIC QUALIFICATIONS 3+ years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skills. Experience analyzing data and best practices to assess performance drivers. Bachelor's Degree. Data analysis experience including manipulating large datasets from complex systems and interpreting results. Experience developing and implementing strategies. Experience influencing stakeholders. Proficient in Excel. Time management, prioritization, and problem-solving skills. Strong written and verbal communication skills. Experience rapidly adapting to change and dealing with ambiguity. PREFERRED QUALIFICATIONS Master’s Degree, or equivalent. 5+ years of experience in account management, sales, marketing or buying. 5+ years in related industries, such as retail, hospitality, technology, consumer electronics, home goods, recreational goods, scientific products, industrial products, or telecom. Experience with analytical & productivity tools including or similar to: Tableau, Salesforce, Microsoft OneNote, SharePoint, and Oracle Business Intelligence. E-commerce experience. Data analysis experience. Proven ability to learn tools and processes then effectively use them to provide service. Manage multiple projects and priorities in a fast-paced, deadline-focused environment. Proven track record of taking ownership and driving results. Strong attention to detail. Excellent problem-solving skills. Comfortable working in a diverse group and contributing to an inclusive culture. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr
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Customer Success Manager
1 month ago
Washington, Washington, D.C., United States LHH Recruitment Solutions Full timeJob Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at LHH Recruitment Solutions. As a Customer Success Manager, you will be responsible for building strong relationships with our clients, understanding their needs, and collaborating with internal teams to drive customer success.Key Responsibilities:...
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Customer Success Manager
3 months ago
Washington, United States HP Full timeJob Summary Responsible for Solution/Services Adopt, Expand, and Renewal. Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going value and outcomes management with high customer health, low churn rate and high renewal rate. Responsible for managing overall service quality and customer relationship management resources,...
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Customer Success Manager
3 weeks ago
Washington, United States Cybersixgill Full timeCybersixgill is looking for a talented Customer Success Manager (CSM) to join our team. A successful candidate will be comfortable working in a team as well as independently, with high motivation to solve unique problems. In this role, the CSM will be responsible for onboarding new customers, guiding them through the adoption of our products and services,...
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Customer Success Manager
4 months ago
Washington, United States ACAMS Full timeReporting to the Operations Manager, the Customer Success Manager is a member of the U.S. team with the responsibility to manage and deliver high priority client and internal projects (product development & translations, systems implementation etc.) to agreed scope, timelines and budget. We’re specifically looking for a customer success manager who will...
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Customer Success Manager
3 months ago
Washington, United States Cinder LLC Full time[Full Time] Customer Success Manager at Cinder (United States) | BEAMSTART Jobs Customer Success Manager Cinder United States Date Posted: 23 Jan, 2023 Work Location: Washington, DC, United States Salary Offered: $110 — $220 yearly Job Type: Full Time Experience Required: 3+ years Remote Work: Yes Stock Options: No Vacancies: 1 available About Cinder...
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Customer Success Manager
4 months ago
Washington, United States Goodshuffle Pro Full timeAbout the Team: We're simplifying the chaos of the events industry through powerful, easy-to-use technology. We're a self-proclaimed mix of "events nerds" and "technology nerds", but mostly we're all passionate problem solvers who are dedicated to empowering our users. We've been voted DC's Best Startup and were called one of "DC's Coolest Places to Work" in...
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Customer Success Manager.
1 month ago
Washington, United States LHH Recruitment Solutions Full timeJob DescriptionJob DescriptionLHH is currently partnering with a nonprofit organization in the Washington, DC area looking to bring on a Customer Success Manager. As a Customer Success Manager, you will be responsible for building strong relationships, understanding client needs, and collaborating with internal teams to drive customer success. In this role,...
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Customer Success Manager
3 weeks ago
Washington, United States Plexus Full timeWe are Plexus, a fast-growing global legal tech business in an industry that is still at the early stages, and we’re on a mission to transform the value of legal services. Our innovative products are already loved by over 200 of the world’s leading brands including L’Oréal, Woolies, Coca-Cola, Lion and Nike. As we continue to grow our position in...
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Customer Success Manager
4 weeks ago
Washington, Washington, D.C., United States Trellix Full timeAbout the Role:The Customer Success Manager at Trellix is responsible for driving customer loyalty, adoption, and successful implementation of our solutions. This involves consulting with customers at all levels, articulating the value of our products and services, and inspiring the adoption of our offerings. The CSM must also manage both the health and...
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Enterprise Customer Success Manager
2 weeks ago
Washington, United States Menlo Ventures Full timeAs a member of our Enterprise Customer Success team, you will be instrumental in maximizing customer lifetime value and driving revenue growth within a multi-million dollar book of business of post-sales customers. You will be responsible for building lasting relationships – with executives, front-line leadership, and platform end users alike – from...
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Enterprise Customer Success Manager
2 months ago
Washington, United States UpGuard Full timeWho are we? UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack...
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Customer Success Manager
3 weeks ago
Washington, United States Lilt Full timeLILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining organizations like Intel, ASICS, WalkMe, and...
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Customer Success Manager
3 months ago
Washington, United States Salesforce Full timeAbout Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths,...
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Customer Success Manager
3 months ago
Washington, United States myGwork - LGBTQ+ professionals & allies Full timeThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Job Description When you are part of the team at Thermo Fisher Scientific, you'll do important work, like helping our customers find cures for cancer, protect the environment, or make sure our food is safe. Your work will have impact and you'll...
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Federal Customer Success Manager
2 months ago
Washington, United States HP Full timeAll work locations near major airports within the US will be considered. This role is responsible for ensuring the satisfaction and retention of customers while handling multiple small/medium accounts. The role guides customers through their journey with the company's products or services, addressing their needs, resolving concerns, and maximizing their...
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Senior Customer Success Manager
21 hours ago
Washington, United States Motorola Solutions Full timeCompany Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...
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Customer Success Manager
4 weeks ago
Washington, United States Cribl Full timeAbout the OpportunityCribl is seeking a seasoned Customer Success leader to drive the success of our Public Sector customers. As the Manager of Customer Success, you will be responsible for leading a team of Customer Success Engineers in driving onboarding, adoption, and expansion across Cribl's products.Key Responsibilities:Hire, coach, and mentor a team of...
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Customer Success Manager
4 weeks ago
washington, United States SoHookd Full timeAbout SoHookd:SoHookd is a fast-growing corporate wellness platform with a mission to inspire healthy lifestyles and unlock access to wellness for all. We work with healthcare carriers and employers to retain, support, and improve the well-being of their populations by providing inclusive, innovative, and holistic wellness offerings. Our platform integrates...
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Customer Success Manager
2 weeks ago
Washington, United States SoHookd Full timeAbout SoHookd: SoHookd is a fast-growing corporate wellness platform with a mission to inspire healthy lifestyles and unlock access to wellness for all. We work with healthcare carriers and employers to retain, support, and improve the well-being of their populations by providing inclusive, innovative, and holistic wellness offerings. Our platform integrates...
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Customer Success Manager
4 weeks ago
Washington, United States SoHookd Full timeAbout SoHookd:SoHookd is a fast-growing corporate wellness platform with a mission to inspire healthy lifestyles and unlock access to wellness for all. We work with healthcare carriers and employers to retain, support, and improve the well-being of their populations by providing inclusive, innovative, and holistic wellness offerings. Our platform integrates...
