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Veterinary Technical Solutions Specialist

4 months ago

St Joseph, United States Cynet Systems Full time
Job Description:
  • Receive all product inquiries, complaints, and suspected adverse events that may arise by usage of or experience with products.
  • Communication may be received from (but are not limited to) veterinarians, veterinary technicians and other veterinary support staff, consumers (pet owners), sales personnel, distributor sales representatives, or other personnel.
  • The major form of communication is via telephone but may include email and hand delivered mail.
  • Provide information and support as requested in the following areas: proper product use, extra-label use, literature requests, adverse events, and unexpected response to treatment, perceived lack of efficacy, and product or packaging defects.
  • Maintain a high level of technical and clinical expertise related to products.
  • Constantly upgrade technical expertise by reading journals and attending scientific seminars.
  • Document all communications within the Validated Database (PVWorks) in accordance with SOPs and all compliance/GMP requirements, and assess and implement appropriate responses and procedures.
  • Ensure timely and accurate communication and adherence to all SOPs, including escalating calls to Technical Services Veterinarians as needed.
  • Constantly upgrade technical expertise by reading journals and attending scientific
  • seminars.
  • Support external and internal sales representatives as needed by providing technical support, answering client inquiries and attending and working at veterinary conferences.
  • Research pertinent topics and prepare reports as requested by the Manager.
  • Participate in call analysis and report trends or issues involving product usage.
  • Perform additional duties as assigned.
  • Performs all Company business in accordance with all regulations (e.g., EEO, FDA, etc.) and Company policy and procedures.
  • When violations are noted/observed they are to be immediately reported to management.
  • Demonstrates high ethical and professional standards with all business contacts in order to maintain excellent reputation within the animal health community and internally.
  • Must be able to understand and apply relevant GMPs and have an understanding of pharmacovigilance and complaint handling Compliance requirements.
Skills:
  • This position requires someone with a strong customer service background and a commitment to excellence.
  • This position must understand the balance of providing customer service in a regulatory compliance environment to ensure strict adherence to all principles of good product stewardship in an effort to maximize product sales.
  • Must understand the balance of providing excellent customer service in a regulatory compliance environment.
  • Must possess a strong understanding of basic veterinary practice issues and procedures.
  • ttention to detail, quality focused and strong technical and problem solving skills.
  • Excellent computer skills required (Microsoft Office Suite).
  • Excellent oral and written communication skills and an ability to operate effectively in a team environment.
  • Must have excellent organization and time management skills.
  • bility to manage conflict and to balance business needs with user friendliness.
  • bility to work independently, under pressure, demonstrating initiative and flexibility.
  • nimal Health or related industry and regulatory experience a plus.
  • Regulatory Functional Competencies.
  • Knowledge of Pharmaceutical Life Cycle Process.
  • Developing Knowledge of Reg Requirement & Compliance.
  • Leveraging Strategic Relationships.
  • Planning and Organization.
  • Quality Orientation/Business Process Excellence.
  • Teamwork and Collaboration - Level 1, Developing.
Education:
  • ssociate Degree or higher (Life Sciences/Veterinary Technician)AND a minimum of 3 years experience working in a veterinary clinic (veterinary assistant and/or technician).