Service Desk Associate

1 week ago


New York, United States Eleven Recruiting Full time
About Eleven Recruiting

We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, diversity in tech, and best job-fit for every candidate we place.

Our client, a leading global investment firm, is looking for a Service Desk Associate to join their New York office

Responsibilities:
  • Build, deploy and maintain end-user devices
  • Assist in Move, Add and Changes
  • Manage and resolve end-user incident tickets
  • Document procedural enhancements
  • Manage, maintain, and audit hardware and software inventory
  • Maintain a high level of responsiveness, communication, and professionalism
  • Evaluate and solve advanced technical issues
  • Provide technical training to end-users
  • Maintain and support a O365, VDI and mobile environment
  • Participate in an on-call rotation
Qualifications:
  • Bachelor's degree is preferred
  • 2+ years of professional experience
  • Ability to solve problems in a sustainable way by working with people, not just technologies
  • Experience in providing local and remote white glove service
  • An independent and quick learner with strong troubleshooting skills
  • Knowledge of Windows 10 OS and Office 365 Suite
  • Network fundamentals (connections, components, protocols)
  • Active Directory (structure, policies, management)
  • Mobile Device Management
  • Proficient with Laptops, VMware VDI and physical desktops

Nice to Haves:
  • VOIP systems management
  • Enterprise level video conferencing systems
  • Patch management and software deployment
  • Python or PowerShell Scripting
  • Understanding of Internet and network security
  • ITIL Process flow and Incident management


  • New York, United States The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...


  • New York, United States Equinox Group Full time

    We are looking for energetic, creative, and enthusiastic Front Desk Associates to join the Equinox team. This is a great position for candidates looking to make a significant impact in a growing and dynamic organization Professionally greet members a Front Desk Associate, Associate, Front Desk, Instructor, Hotel

  • Service Desk Analyst

    4 months ago


    New York, United States Velocity Search Group Full time

    Our client, a major entertainment/media firm located in NYC (Midtown), is looking to hire Service Desk Analyst. This is a 12 month contract with the likelihood of extension. You will have a strong team, great work culture and true work/life balance. This role will provide a helpful and friendly first and second point of contact for our Global Technology...


  • New York, New York, United States The Trade Desk Full time

    The Trade Desk is revolutionizing the way global brands and their agencies reach audiences worldwide. By leveraging a cutting-edge media buying platform, we empower brands to deliver a more informed and relevant ad experience for consumers, setting a new standard for global reach, accuracy, and transparency.We take immense pride in our inclusive culture,...

  • Service Desk Analyst

    2 weeks ago


    New York, United States Integrated Resources Full time

    Typing speed of 35+ WPM Required. This will be an 80%remote/20% on-site evening shift schedule (Mon-Fri 4pm to 12am). Consultant is expected to work holidays if necessary as we are a 24/7 service desk. - Receive, prioritize, document and actively resolve end-user help requests - Answer calls of e-mail contacts within the required service level time frame -...


  • New York, New York, United States Volvo Cars Full time

    Key ResponsibilitiesAs a Front Desk Associate at Volvo Cars of Manhattan, you will play a vital role in ensuring seamless customer interactions and maintaining a welcoming atmosphere within our dealership. Your primary responsibilities will include:Handling customer inquiries and resolving issues promptly and professionally.Coordinating appointments and...

  • Service Desk Analyst

    1 month ago


    New York, United States The Phoenix Group Full time

    Service Desk: Onsite in NYC office. Responsible for the resolution of customer issues raised via phone or email.Acting as a reliable point of contact for users, ensuring issues are escalated if they cannot be resolved on first line and maintaining good customer relationships. Act as a single point of contact for customers contacting the service desk via...


  • New York, United States The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...


  • New York, New York, United States The Trade Desk Full time

    About This RoleWe are seeking a highly skilled and experienced Strategic Business Development Lead for Advertisers to join our team at The Trade Desk. As a Business Development Director, you will play a key role in representing our largest clients in the financial services category, developing and executing strategies to support their advertising efforts,...


  • New York, New York, United States Equinox Full time

    Job SummaryWe are seeking highly motivated and customer-focused individuals to join our team as Front Desk Associates. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, ensuring a positive experience that keeps them coming back.


  • new york city (norwood), United States Encore Technologies Full time

    The role involves planning, organizing, and directing the Service Desk-related activities and personnel, ensuring high availability and support for all IT-related services. Encore Technologies has been named one of the fastest-growing companies and Tech Company of the Year by the Cincinnati Business Courier. We are a comprehensive IT support provider focused...


  • New York, New York, United States The Trade Desk Full time

    About the RoleWe are seeking a highly skilled Business Development Strategist to join our team at The Trade Desk. As a Business Development Strategist, you will be responsible for representing our company's most strategic relationships with large clients in the financial services category.Key Responsibilities:Develop and execute strategies to support...


  • New York, New York, United States The Trade Desk Full time

    Lead Account Director OpportunityWe are seeking an experienced and strategic Account Director to lead our partnerships with agency holding groups and independent agencies.About The Trade Desk:The Trade Desk is revolutionizing the advertising industry with its cutting-edge media buying platform. Our mission is to deliver a more insightful and relevant ad...


  • New York, United States Optomi Full time

    IT Service Desk ManagerOptomi, in partnership with an industry leader within the Education industry, is seeking an experienced IT Service Desk Manager for their Brooklyn, NY team! The IT Service Desk Manager will be responsible for leading, shaping, and solving different IT Help Desk members. Working with operational, application and engineering experts to...


  • New York, United States ePlus Technology, inc. Full time

    OverviewAs a Service Desk Analyst III, you will be responsible for answering technical support calls and responding to emails from our customers, providing Level 3 technical assistance directly to the ePlus customer base. You will provide accurate and efficient problem diagnosis, description and tracking through resolution. For remote/hybrid positions: an...


  • New York, United States Battery Park Authority Full time

    The IT Service Desk Analyst has primary accountability for troubleshooting technical issues reported by users and managing the organization's ticketing system. This involves diagnosing issues, researching potential solutions, and seeing them through to satisfactory completion. The Analyst provides in-office and remote support via phone, email and chat. They...

  • Service Desk Analyst

    1 month ago


    new york city, United States The Phoenix Group Full time

    Service Desk: Onsite in NYC office. Responsible for the resolution of customer issues raised via phone or email.Acting as a reliable point of contact for users, ensuring issues are escalated if they cannot be resolved on first line and maintaining good customer relationships. Act as a single point of contact for customers contacting the service desk via...

  • Service Desk Analyst

    1 month ago


    new york city, United States The Phoenix Group Full time

    Service Desk: Onsite in NYC office. Responsible for the resolution of customer issues raised via phone or email.Acting as a reliable point of contact for users, ensuring issues are escalated if they cannot be resolved on first line and maintaining good customer relationships. Act as a single point of contact for customers contacting the service desk via...


  • New York, New York, United States The Trade Desk Full time

    Unlock Your Career Potential as a Senior Sales ExecutiveThe Trade Desk is a pioneering company that's changing the way global brands advertise to audiences worldwide. As a Senior Sales Executive, you'll play a crucial role in helping our clients deliver insightful and relevant ad experiences for consumers. We're committed to fostering an inclusive work...

  • Front Desk

    6 months ago


    New York, United States Arch Amenities Group Full time

    Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Front Desk Associate for our new boutique Pilates Studio, Plaza Pilates. The Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Front Desk Associate is able to...