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Senior Strategist, Customer Experience

4 months ago

New York, United States Working Not Working Full time

Freelance Senior Strategist, Customer Experience. Landor & Fitch. New York, NY, USA. BOOM Nuff said. The Senior Strategist,Experience provides day-to-day leadership of strategy work streams by showing best practice of insightful and convincing solutions for Landor & Fitch clients and internal creative stakeholders.

Professional Experience:

Ability to communicate strategic thinking clearly and effectively to internal and external stakeholders

Comfort and expertise in supporting/leading interviews - internal, external, executive

Experience in retail positioning, design strategy, and understanding consumer/shopper behavior

Proven ability to turn data into actionable insights

Skilled at researching trends in customer behavior, retail strategies, and branding

Facilitating creative exploration among diverse participants (internal and external)

Proven ability to lead projects through clear written and oral communications

Experience working with large, global retailers and brands

Leading candidates will have exceptional attention to detail, a balanced analytical and creative mindset, ability to swiftly prioritize competing priorities, and knowledge of retail and branding best practices

Key Responsibilities: The majority of time within the role is dedicated to:

Providing day-to-day leadership of strategy work streams

Representing the strategy team and wider community with clients

Providing a clear, evidence-based strategy that is true to the consumer and valuable to the client

Supporting strategists on their journey towards becoming senior strategists

Demonstrate best practice in how to use our strategic tools and processes

Owning and developing a specialism that supports projects and drives the wider business

Providing insight on Landor & Fitch's competitors and how we can win

Leading pitch work streams

Key Success Factors:

Logical approach that connects all the drivers with the desired outcome

Engaging communication with clients, teams, and other communities

Collaborative results to drive a point of view in a way that includes all voices

No

**Experience**

6-9 years

**Skills**

Design Strategy, Digital, Experience Design, Experiential, Journey Mapping, Strategy

**Date Posted**

September 9, 2021 (Originally posted January 13, 2021)

**Managed By**

Azia Martin