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Client Service Representative
4 months ago
Description Position at Owings Mills Veterinary Center (fka Owings Mills Animal & Bird) Owings Mills Veterinary Center is seeking a full-time Client Service Representative to join our dynamic team. We are a small animal practice offering progressive and comprehensive services in a supportive and collaborative environment. OMVC has a friendly and diverse client base that is cared for by our incredible team of compassionate, hard-working veterinary professionals. Being a Client Service Representative (CSR) in our practice takes a special kind of person who is able to deal with both humans and animals alike. As a CSR your primary responsibility is to be efficient in any front desk operations. We feel strongly that the CSR is the client's first and last impression of Owings Mills Veterinary Center and it is important that all clients feel welcome, safe, and comfortable. We believe that CSRs are invaluable members of our hospital team. Come thrive in an environment that encourages learning and continued growth within the profession and become the bridge between pet owners and patient care.Essential Functions and Responsibilities:•Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone•Schedule and confirm appointments, record keeping, and organization, provide estimates and invoices for payment•Respond with compassion and empathy in stressful and emotional situations•Maintain a clean, stocked, and orderly lobby and front office area•Educate clients on wellness plans, food, and products sold in the waiting room•Perform opening and closing procedures, end-of-day reports, and deposits •Data Entry: records, client questionnaires, referral information, etc•Distribute mail •Ensure that referral letters and lab results go to the corresponding veterinarians •Admit patients: ensuring that the patient is weighed and all information is current•Willing to learn and be cross-trained as a veterinary assistant Schedule:M, T, W, F 8am-5pm and every other Sat 730am-130pm. Skills and Qualifications:•1-3 years experience in veterinary practice (or human medical practice) preferred•Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as fax machine, credit card machine, copy machine, and postage meter)•Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal•There must be a general understanding of veterinary terminology, situational understanding, and successfully communicating these situations with clients and the veterinary team. •Able to phone and waiting room triage to determine the difference between an emergency and a routine office visit•Excellent communication skills with clients and team members•Proficient time management, ability to problem solve, learn, and handle multiple tasks•Enthusiastic team player with a patient, and positive professional attitude.•Must be able to work seated for the majority of the dayCompensation:$17/hourBenefits and Perks:Short Term Disability paid for by employer Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family Company-Sponsored Employee Assistance Program (Headspace)401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employmentKaiser/UMR Insurance Plans with multiple optionsFlexible Spending Account or Health Savings Account options United Healthcare Dental Insurance; includes a 100% paid premium option for team membersUnited Healthcare Vision Insurance optionsLong Term Disability optionProgyny-Fertility and Family Building Support (up to $10,000)Team Member Discounts for Pet CarePaid time off-inclusive of sick, personal, and vacationLGBTQIA+ support with FOLX HEALTHCARE (if UMR enrolled)Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)Referral Bonus ProgramDailyPay on DemandAt Owings Mills Veterinary Center our goal is to provide a relaxed atmosphere and build a close, personal relationship with our clients and their pets. We have recently combined 2 hospitals, Old Court Animal Hospital and Owings Mills Animal and Bird, to make Owings Mills Veterinary Center in January 2020. We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.
