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Administration Manager

4 months ago

South Burlington, United States Konica Minolta Full time

Overview Konica Minolta/SymQuest has an exciting opportunity for an Administration Manager The goal of the Administration Manager is to lead the sales administration team in exceeding expectations in respect to the following; addressing client requests, quality on-time billing, administrative sales support and contract management. This position will be responsible for recruiting, developing, and retaining a cohesive team through the effective implementation of staffing, training, and performance management tools. This person will interact closely with the Director of Administration, management, and the sales team. This position will be onsite in South Burlington, Vermont. Responsibilities * Oversee the life cycle of a sales order from initiating the deal, setting up the client executed lease and maintaining contracts to validate accuracy and efficiency. * Creates strong morale and acts as a supportive leader to the team * Seek to increase efficiency and productivity by suggesting streamlined processes and automating where possible * Continual contract review and maintenance in regards to annual renewals, rate escalations, invoicing, restructures and cancellations. * Manage Lease Portfolio and work with leasing vendors to utilize programs for quarterly promotions * Priority setting and workload balance across team to ensure a high level of customer satisfaction * Provide escalated client support as it relates to billing and contract questions/rates/changes * Assist team to coordinate Third Party / Inter-Territorial deals and manage account reconciliation monthly * Manage Fleet Implementation process with operations * Provide data to sales team including relevant lease/service rate/contract profitability information as needed for account reviews. Provide strategic ideas and data analysis to achieve high levels of customer satisfaction. * Produce month end reports and ensure month end processes are completed by their respective deadlines * Establish and implement short and long range departmental goals, objectives, policies and operating procedures * Represent Administration in strategic meetings * Knowledge of leasing equipment is helpful Qualifications * 4+ years of experience in sales support administration * College Degree in Business Administration or related field is preferred * Working knowledge of Microsoft Office products * Strong leadership and communication skills About Us Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter. EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.