Host - The Delegate

2 weeks ago

Washington, United States Thompson Hospitality Full time

Overview:

Welcome to The Delegate, a contemporary, brick-clad hotel eatery known for dishing out hearty American seafood and meat classics. As a Host at The Delegate, you will play a crucial role in creating a warm and welcoming atmosphere for our guests. Join our dynamic team and be a part of a thriving hospitality experience that celebrates diversity and strives for excellence in every interaction.

Competitive Benefits:

  • Health/Dental/Vision
  • Paid Time Off
  • 401(k), matched up to 4%
  • Short and Long-Term Disability
  • Tuition Reimbursement
  • Employee Referral Program
  • Pet Insurance
  • Discounts: Hotels, Travel, Tickets, Restaurants
  • Eligibility for a discounted meal plan at any of our HBCU client locations for employees and their relatives attending school.
Responsibilities:
  • Greet guests with a friendly smile and create a positive first impression.
  • Manage reservations and ensure the smooth flow of seating in the dining area.
  • Provide guests with accurate wait times and manage the waiting list.
  • Escort guests to their tables and assist with seating arrangements.
  • Assist with answering phones and taking reservations or to-go orders.
  • Communicate effectively with servers, kitchen staff, and management to ensure smooth service.
  • Maintain a clean and organized reception area, ensuring it reflects the Delegate's high standards.
  • Proactively engage with guests to ensure their needs are met and exceeded during their visit.
  • Address guest inquiries, requests, and concerns promptly and professionally.
  • Collaborate seamlessly with the entire team to deliver exceptional dining experiences.
Qualifications:
  • Experience in high-volume, upscale casual dining or an equivalent service environment preferred
  • High energy and stamina. Able to work within a fast-paced, highly mobile environment
  • Able to work calmly and effectively under pressure
  • Able to work flexible shifts and schedules, inclusive of weekends, and some holidays
  • Able to perform essential functions and demonstrate competencies to company standards with reasonable accommodation
  • Able to communicate effectively in the primary language of the work location (verbal and written)

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Who We Are:

At The Delegate, we serve with a purpose, putting our guests' satisfaction at the forefront while striving to maintain the highest standards of performance and service. Being a part of the Delegate staff where guest come out for a casual evening out or a special occasion, The Delegate is the perfect destination. Be a part if curating a memorable dining experience. Where our guests discover modern twist on classic cocktails and new American cuisine. They can join us for drinks at the 40-seat bar after a day of exploring the Capital or a special evening our while in town for a convention. Dont forget the rooftop patio with an expansive view of the city.

Thompson Hospitality is the nations largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management.? We are a family-run organization with more than thirty years providing services built on our core mission to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time.? As a fast-growing company, we have a growth plan to more than double in size over the next three years.? We are looking for team members who are interested in developing their careers to the next level while joining our team of over 4,000 employees, serving clients in over 40 states to include more than 1.9 million guests each year. Thompson Hospitality focuses on three core areas in everything we do:

  • Purpose
  • Give back to our communities
  • Celebrate diversity
  • People
  • Do the right thing
  • Treat people the way you want to be treated
  • Always do your best
  • Be accountable for our actions
  • Performance
  • Serve the highest quality food
  • Provide world-class service
  • Maintain flexibility to better serve our clients

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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