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Senior Human Resources Manager

4 months ago

Davenport, United States Omni Hotels Full time

Overview:

Orlando Resort at Championsgate

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.


Omni Orlandos associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Job Description:

This role will be responsible for assisting with and supervising all aspects of Human Resources, to include recruitment, benefits, training, associate relations, safety & Workers Compensation as well as liability prevention and legal compliance.

Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Supervise and train hourly and management Human Resources team members.
Provide counsel to the Director of HR in all areas of Omni policy, culture and leadership.
Implement training and development programs. Recommend new programs based on need.
Conduct investigations and assist the Director of HR and senior leadership in making employment status decisions.
Assist the Director of HR in the creation of responses to employment litigation from Federal and State offices.
Fulfill all the responsibilities of the Director of HR/Assistant Director of HR in their absence, communicating effectively with property leadership as necessary
Provide guidance and advice to department heads and leaders at all levels of the hotel on employee relations issues. Ensure our leadership team upholds Omni culture and complies with the law.
Assist the Director of HR in developing and maintaining an active Succession Plan for all departments of the hotel.
Ensures all Omni Benefits programs are implemented according to standards.
Ensure on-boarding of new associates is implemented according to Omni standards.
Ensure employee terminations are implemented according to Omni standards.
Maintain legal compliance at all times. Ensure that team is up-to-date with evolving legislation and compliance.
Maintain all Associate Service Center Standard Operating Procedures.
Ensure the Associate Services complies with Internal Audit requirements.
Ensure the department meets the standards of the HR Assessment.
Implement the Hotel's associate feedback programs. Implement the Associate Engagement survey and assist the hotel in creating substantial action plans that move the Hotel forward.
Ensure all Omni Training Programs are implemented successfully.
Ensure the hotel complies with all training required by law (ex: TIPS, Food Handler, Sexual Harassment) etc.
Ensure the associate files are maintained in a neat and organized manner.
Plan and execute exciting, fun and interesting associate events at least quarterly.
Implement Omnis recognition programs. Ensure the Omni Service Champion culture is celebrated.
Implement the Hotels wage and salary adjustment programs ensuring accurate market data to drive compensation programs.
Implement the performance appraisal and salary increase programs according to Omni standards. Establish aggressive and effective recruiting and employment function to include job fairs in and around the community, colleges, universities, etc. Utilize monthly forecasting tool to ensure all departmental manpower needs are met.
Consistently works to define Omni culture and Six Pillar philosophy on the property. Reflects and adapts to varying situations based on adherence to Omni culture and Standard Operating Procedures.
Develop a consistent and lively associate communications network within the hotel, via bulletin boards (electronic or otherwise), department communication boards, posters and flyers.
Responsible for clear and accurate documentation of all associate issues, on a timely basis following counseling and disciplinary procedures. Ensure legal liability of the company is protected at all times.
Fulfill reasonable requests of management as directed by Director of HR, GM or Managing Director.
Conduct exit interviews and stay interviews as assigned.

Qualifications:
  • Must have at least 3 years of experience in Human Resources.
  • Minimum of 1 years experience in a Human Resources leadership role.
  • Must have significant employee relations experience at a decision-making level, including experience conducting investigations, managing the coaching and counseling and handling grievances.
  • Must have a well-rounded Human Resources background with solid experience in employee relations, benefits, training, safety, liability avoidance and compliance.
  • Bachelor's Degree preferred.
  • Must have outstanding verbal and written communication skills, ability to coach, counsel, advise, mentor and motivate associates and managers at all levels.
  • Must be proficient using Microsoft Office products
  • Candidate needs to be flexible with availability and be prepared to represent the Hotel at recruiting and employee relations events during non-traditional hours
  • Ability to converse calmly with guests, managers, and associates in intense emotional situations.
  • Candidate must be detail-oriented, can multi-task and complete projects simultaneously within deadlines and have strong record keeping abilities
  • Candidate must have the ability to always maintain positive and supportive communication, professionalism and confidentiality are all key requirements of this position

  • Preferred:

    Hotel/Resort experience strongly preferred.
    SPHR Certification or AHLA CHRE Certification.
    Experience conducting and implementing training and development programs.
    Large hotel / resort experience preferred.
    Operations management experience preferred.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

End of Job Description:
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